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CRM and Marketing Overview

Introduction to SAP Business ByDesign and ByDesign CRM
Overview of SAP Business ByDesign CRM
Managing Customer Engagement for Marketing, Sales, & Service Teams
Marketing Overview
Target Groups and Campaigns
Direct Mail Campaigns
Marketing Success and Follow-Ups
Downloads
Quiz

Selling Products

Order-to-Cash Overview
Master Data Basics
Sell from Stock
Contract Management
Over-the-Counter Sales
Customer Returns
Downloads
Quiz

Selling and Executing Services

Overview of Selling and Executing Services
Selling Standardized Services
Contract Management for Services
Request to Resolve
Field Service and Repair
Third-Party Field Service and Repair
Downloads
Quiz

Invoicing, Pricing, and Tax

Overview of Customer Invoices
Customer Invoicing – Advanced
Pricing Overview
Pricing – Advanced
Taxes
Rebate Management
Downloads
Quiz

Organization, Products, Business Partners, & Integration

External Tax Rate Determination for the United States
Output Options and Configuration
Approvals in the Sales Process
Mobility, Groupware, and Collaboration
Customer Analytics
Customer Engagement and Commerce Integration
Downloads
Quiz

CRM and Marketing Overview

Introduction to SAP Business ByDesign and ByDesign CRM
Overview of SAP Business ByDesign CRM
Managing Customer Engagement for Marketing, Sales, & Service Teams
Marketing Overview
Target Groups and Campaigns
Direct Mail Campaigns
Marketing Success and Follow-Ups
Downloads
Quiz

Selling Products

Order-to-Cash Overview
Master Data Basics
Sell from Stock
Contract Management
Over-the-Counter Sales
Customer Returns
Downloads
Quiz

Selling and Executing Services

Overview of Selling and Executing Services
Selling Standardized Services
Contract Management for Services
Request to Resolve
Field Service and Repair
Third-Party Field Service and Repair
Downloads
Quiz

Invoicing, Pricing, and Tax

Overview of Customer Invoices
Customer Invoicing – Advanced
Pricing Overview
Pricing – Advanced
Taxes
Rebate Management
Downloads
Quiz

Organization, Products, Business Partners, & Integration

External Tax Rate Determination for the United States
Output Options and Configuration
Approvals in the Sales Process
Mobility, Groupware, and Collaboration
Customer Analytics
Customer Engagement and Commerce Integration
Downloads
Quiz

Master Data Basics

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