Machine Learning Scenarios
The following list goes over the new features and enhancements introduced for Machine Learning Scenarios for SAP Sales and Service Cloud until November 2024.
- Text Summarization: You can use the Text Summarization model to summarize English texts in Interactions and the Subject field of tickets.
- Search Opportunities by Machine Learning Score: Using advanced filters, search for opportunities based on the score deviations featured by machine learning in the work list. This will enable you to focus and act on opportunities more effectively.
- Preprocess Ticket Text for Machine Translation: Preprocess ticket text data for better detection results from Machine Translation. You can use a BAdI exit and the Cloud Applications Studio SDK to preprocess ticket text for better results from your Machine Translation model.
- Business Text Intelligence: You can use Natural Language Understanding (NLU) to get actionable insights, such as appointment recommendations based on notes from text analysis, using business text intelligence.
- Product Recommendation: Use the Product Recommendation model to get actionable insights on recommended products.
- Opportunity Closing Prediction Date: You can use machine learning to predict the expected close date of an opportunity that is open or in process.
All these enhancements offer improved functionality and insights, empowering users to make informed decisions and streamlining SAP Sales and Service Cloud processes within Machine Learning Scenarios.