ASM has been enhanced within the composable storefront framework. This empowers customer service personnel to deliver real-time sales and service support seamlessly and efficiently, example enhanced features are:
- Customer 360-Degree View for Product Reviews: Customer Support Agents now have a more focused view of Product Reviews, they can only access reviews for products within the current site's product catalog. This streamlined access ensures that agents provide relevant support based on precise product feedback.
- Customer Search Enhancement: In B2B context, Customer Support Agents are now restricted to viewing only B2B customers when operating in a B2B site. This prevents agents from inadvertently performing operations on behalf of B2C customers in a B2B environment, which could lead to unauthorized access issues and checkout errors.
For a full list of all the supported features of ASM within the composable storefront, please visit the dedicated features development page.