Perform Maintenance Jobs - Multiple Technicians

Objectives

After completing this lesson, you will be able to:

  • Learn new features and functions

Perform Maintenance Jobs - Multiple Technicians

Multiple assignments can be done by:

  • Manual assignment of multiple technicians to maintenance operations during order processing in SAP classic GUI
  • Automated assignment of multiple technicians to maintenance operations during order processing in SAP classic GUI or Web Dynpro
  • API based assignment of multiple technicians to maintenance operations (3rd party or future SAP API)
  • RSH based assignment of multiple technicians to maintenance operations

Notes:

  • Works for phase-based and non-phase-based orders
  • Assignment (split) without personal number gets automaticaly filtered out
  • Assign to Me only works, if no one is assigned and this action only assigns one person responsible

Field Assigned To is re-arranged.

Additional Remarks

  • Customizing hint: The customizing "Define Control Parameters for Perform Maintenance Jobs" regarding the action "Confirm Jobs Without Assignment" is still supported for jobs with multiple assignments.(Note: Only started jobs can be partial confirmed by unassigned persons.)
  • Technical hint: The confirmation from the multiple assigned persons gets recorded against the (sub-) operation (AFRU) and not additionally to the requirement table (KBEZ).
  • Functional hint: The Responsibilities filter with the value "My team" referenced to the following detection rule:
    1. Main Work Center entry available in the Personalizaiton app (transaction EAM_USER), if not
    2. HR number assignment at work center level (multiple work center assignments possible), if not
    3. Assignment to a team in Manage Teams and Responsibilities app (category MAINT_TEAM), if not
    4. No team association

Note 1: To find the used assignment for bullet point 1 and 2, you can use:

  • Class CL_EAMS_BO_WORKCENTER_ACCESS => Run
  • Execute method GET_INSTANCE => Edit Object Reference RO_INSTANCE
  • Edit Interface View IF_EAMS_BO_WORKCENTER_ACCESS
  • Execute method GET_WORKCENTER_FOR_USER => Parameter IV_USER "space" for own user => Execute

Note 2: A custom BAdI implementation can be called after the detection rule (EAM_BADI_MAINT_WORKCENTER).

Class: CL_EAM_MTJOBWKITEM_FILTER_EXIT

Method: MY_TEAMS

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