Using Customer Return CMR DMR

Objectives

After completing this lesson, you will be able to:

  • Understand customer returns

Customer Return CMR DMR

High Level Scope and Features

The Customer Return business object has been enabled with the following new events at item level:

  • ItemCreated: raised when an item of a returns order is created.
  • ItemChanged: raised when an item of a returns order is changed.
  • ItemDeleted: raised when an item of a returns order is deleted.

Benefits and Business Value

If customer subscribed the business event, they can get notification once the customer return is created, changed or deleted.

High Level Scope and Features

The Credit Memo Request business object has been enabled with the following new events:

  • Header status change:
    • TotBlkStsChanged: raised when the overall block status is changed.
    • OvrlRjcnStsChgd: raised when the overall rejection status is changed.
    • OrdBillgStsChgd: raised when the order-related billing status is changed.
    • OvrlSDProcStsChgd: raised when the overall processing status is changed.
    • ItemCreated / ItemChanged / ItemDeleted:
      • raised when an item of a credit memo request is created, changed or deleted.
  • Item status change:
    • ItmOrdBillgStsChgd: raised when the item order-related billing status is changed.
    • ItmSDProcStsChgd: raised when the item processing status is changed.

Benefits and Business Value

If customer subscribed the business event, they can get notification once the credit memo request item is created, changed or deleted, or when above status is changed

High Level Scope and Features

The Debit Memo Request business object has been enabled with the following new events at header level:

  • Header status change:
    • TotBlkStsChanged: raised when the overall block status is changed.
    • OvrlRjcnStsChgd: raised when the overall rejection status is changed.
    • TotCrdtChkStsChgd: raised when the overall credit check status is changed.
    • OrdBillgStsChgd: raised when the order-related billing status is changed.
    • OvrlSDProcStsChgd: raised when the overall processing status is changed.
    • ItemCreated / ItemChanged / ItemDeleted:
      • raised when an item of a debit memo request is created, changed or deleted.
  • Item status change:
    • ItmOrdBillgStsChgd: raised when the item order-related billing status is changed.
    • ItmSDProcStsChgd: raised when the item processing status is changed.

Benefits and Business Value

If customer subscribed the business event, they can get notification once the debit memo request item is created, changed or deleted, or when above status is changed

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