Identifying New Features of In-House Service

In this unit, you learn ...

• … that in-house repair has been renamed to in-house service.
• … how Joule can support processing in-house services.
• … about additional support for retroactive quantity updates.
• … that an intracompany transfer for in-house service objects is now supported.
• … that enhanced shipping of in-house service objects is now supported.
• … about the extensibility of the Manage In-House Service Objects app.

The in-house repair solution capability has been renamed to in-house service. This change affects the names of all objects containing the terms in-house repair and repair.

The reason for this change is that the solution capability can be used not only for processing repairs, but also for processing different types of product-related services. These services can be carried out at in-house service centers. The term in-house service better covers this scope.

The above slide summarizes the changed object names.

Joule enables you to search for in-house service objects. From the search results you can:

• Display details of a service object.
• Open a service object in the Manage In-House Service Objects app.
• Perform follow-up actions for a service object.
• Open a prefiltered list of service objects in the Manage In-House Service Objects app, with the search criteria that you have already applied in Joule.

For more information search for the Joule capability Processing In-House Services in the SAP Help Portal.

The slide above shows three use cases (UC) for a search in in‑house service.

The left panel, showing use case 1 and titled UC 1: Search for In‑House Service Objects discusses a search for in‑house service objects, narrowing down your results, and accessing details or triggering next steps through a conversational approach.

The top‑right panel, showing use case 2 and titled UC 2: Display Details displays two example cards for an in‑house service and an in‑house service object.

The third panel, showing use case 3 and titled UC 3: Perform Follow‑Up Actions shows the creation of follow‑up transactions with guided access on how to do this. Examples are Create Returns Order, Create Service Quotation, Create Service Order, and Set Service Object to Completed.

In this use case, you can see four consecutive steps in a process workflow for triggering a follow-up action for an in-house service object. Step 1: a user prompt can trigger a follow-up action. Step 2: Joule suggests available follow-up options. Step 3: a follow-up action is chosen (Create Returns Order). Step 4: a results screen is shown indicating that the action has been performed.

Since release 2025 FPS0, you can sync the quantity of in-house service objects actually delivered using returns orders with the quantity of these in-house service objects in in-house service processing. In returns orders, you can (retroactively) change the quantity of the in-house service object(s) that are returned. You do this if it turns out that a higher or lower number of in-house service objects than originally announced, is returned by the customer.

This ...:

• … helps to ensure that the quantity of the returns order item matches the quantity of the in-house service object.
• … updates the quantity in the in-house service object whenever the quantity of the related returns order item changes.

In the app Manage In-House Services and the in-house service assignment block of the apps for managing service orders and service quotations, you can enable subservice objects by default to be listed directly below their main service objects. This gives you a better overview of the higher-level service objects and their subordinate service objects.

Within the grouping, the subordinate service objects are sorted by their service object number.

The logistics capabilities of in-house service processing have been enhanced significantly.

When receiving service objects from customers, you can now launch the logistics process by creating an inbound delivery in the Manage In-House Services (F7695) and Manage In-House Service Objects (F4025) apps. Previously, it was only possible to launch the logistics process using the integration with customer returns.

Once the service objects have the availability Received by Service Center, you can now transfer them to another service center at which the in-house service is to be performed. You launch this logistics process in the Manage In-House Service Objects (F7695) or Manage In-House Services (F4025) app by creating an outbound delivery and subsequently, when posting the goods issue, an inbound delivery for the receiving service center.

Previously, when launching the returns process for service objects in the Manage In-House Services (F7695) and Manage In-House Service Objects (F4025) apps, the incoming service objects were posted to the sales stock (special stock indicator Orders on Hand (E)). You can now post the service objects to the special stock indicator Customer Stock (B), if you've specified this in Customizing.

When creating a returns order for service objects in the Manage In-House Services (F7695) and Manage In-House Service Objects (F4025) apps, you can specify the plant and the storage location to which the service object is posted.

If you do not enter a plant and a storage location, the system uses the plant and storage location that have been configured for customer returns.

In release 2025, in the Manage In-House Service Objects (F4025) app, a process flow has been added which is visualizing all relevant logistics documents that are related to a specific in-house service object.

The tiles contain relevant information such as the lifecycle status and the date of the goods issue or goods receipt of the deliveries. In addition, the tiles are grouped into lanes, pointing out for which process step a certain document has been created.

In the Manage In-House Services (F4025) and Manage In-House Service Objects (F7695) apps under Shipping, you can now change the ship-to address of the ship-to party specified in in-house services and service objects.

In the Manage In-House Services (F4025) and Manage In-House Service Objects (F7695) apps under Shipping, you can now switch between different ship-to party addresses which have been maintained as master data.

You can now extend the Manage In-House Service Objects app according to your business needs.

Extensibility allows you to ...:

• … define custom fields with custom logic.
• … add these fields to the filter bar, result list and details screen.

You can find more information in the help portal for SAP S/4HANA Cloud Private Edition under Product Assistance→Service→Service Operations and Processes→In-House Service→Apps Used in In-House Service→Manage In-House Service Objects→App Extensibility: Manage In-House Service Objects.

In context of the app extensibility, the Odata API called API_INHOUSEREPAIR has also been enabled for extensibility.

For more information see the API business documentation for in-house service under APIs for Service→In-House Service→Extensibility: In-House Service.

In release 2025:

• In-house repair has been renamed to in-house service.
• Joule can support processing in-house services.
• Additional support for retroactive quantity updates is available.
• An intracompany transfer for in-house service objects is supported.
• Enhanced shipping of in-house service objects is supported.
• You can extend the Manage In-House Service Objects app according to your business needs.