Identifying New Features of Master Data and Organizational Management Objects

Objective

After completing this lesson, you will be able to identify new features of master data and organizational management objects for Service in release 2025

New Features of Organizational Management Objects and Master Data

Introduction

Photo of technician out in the field using a Field Service Management app on a mobile device. Another photo is shown of a service van with 100% ELECTRIC written on it, that is parked in front of a park of solar panels and wind turbines.

In this unit, you learn ...

… about the enhancement of the Enterprise Service Organization in Customizing.
… how you can assign a sales area to service transaction types in release 2025.
… that you can allow the service item division to be populated from the service transaction header.
… that you can copy the accounting indicator from the master warranty of a technical object to the item(s) of a service order.
… about a BAdI for determining the service team.

New Features of Organizational Management Objects

Screenshot showing a Customizing screen where attributes of an enterprise service organization are highlighted. Another screenshot shows the Customizing screen Assign Attributes (Overview). Also shown is a small drawing of a wrench to indicate that these are Customizing screens.

In systems with the Enterprise Organizational Model enabled, the following attributes are available in the definition of the enterprise service organization:

Planning plant
SLA profiles (response profile and service profile)
Main work center
Main work center plant

The following attributes are optional:

Spare part plant
Storage location

In release 2025, service team determination is possible with the enterprise service organization as well. A BAdI is available for service team determination based on standard and custom attributes.

Screenshot of the Customizing menu path to the option Assign Sales Area to Service Transaction Types. Another screenshot is shown with the contents of this configuration option (nothing highlighted). Also shown is a small drawing of a wrench to indicate that these are Customizing screens.

Since release 2025, in systems with the Enterprise Organizational Model enabled, a Customizing option is available where you can assign a sales area to service transaction types. Use the Customizing menu path Service→Basic Functions→Enterprise Organizational Management→Assign Sales Area to Service Transaction Types.

Customizing menu paths in Sales and Distribution no longer need to be used.

New Features of Master Data

Photo of a technician next to a complex technical object. Under it, a screenshot of the Product Determination screen. Highlighted is the selected flag Inherit Header Division and the field Check Division. Also shown is a small drawing of a wrench.

Since release 2025, the item division in a service document can be inherited from the header. Always irrespective of the division in the product master. This is done via a Customizing setting at transaction type level. Use the following menu path in Customizing: Service→Transactions→Basic Settings→Define Transaction Types.

Note

This is applicable only for items with item categories with BUS000112, BUS000116 and BUS000117.

Note

See the following video to learn more about the copying into a service order item of an accounting indicator from a master warranty assigned to the main reference object:

Summary

In release 2025:

The enterprise service organization got enhanced in Customizing. Several attributes are available.
You can assign a sales area to service transaction types directly in Customizing for Service (no need for Sales and Distribution configuration options anymore).
You can allow the service item division to be populated from the service transaction header.
You can copy the accounting indicator from the master warranty of a technical object to the item(s) of a service order.
A BAdI is available for determining the service team.

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