The process including an intercompany order for a fixed price service enables you to distribute a fixed-price service from a customer-facing company to another company. This might be needed if the receiving company has, for example, more experience, free capacity, or some other reason.
After the item is released, an intercompany service order is created directly. When the invoice for the intercompany order is created, the accounts payable is posted to the customer-facing company.
Ongoing and baseline planned costs and revenue for the intercompany item in the customer-facing service order are supported since release 2025 FPS1.
The table provides an overview of when and how the data is calculated on the customer-facing service order and the intercompany dual order.
When a customer-facing service order is created with an intercompany item and saved error-free, the ongoing planned revenue, which comes from the item itself can already be calculated and displayed in the header summary (right side of the figure) and at the item level (left side of the figure). As usual, planned item data is summed up and the totals are shown on header level.
The ongoing planned cost comes from the intercompany dual order and is not available because it does not exist just yet.
The supported item types are SVAI and SVAI (with an ad hoc billing plan).
Note
When a service order is released, the baseline is created. In this case, only the planned revenue can be calculated as it comes from the item itself. The baseline planned costs come from the intercompany dual order, which is not yet released, so not available just yet.
The ongoing planned revenue, however, is calculated on the intercompany dual order. This reflects one-to-one the ongoing costs on the customer-facing service order (accounts payable), which can then be displayed on the header (right side of the figure) and item level (left side of the figure).
The next step is for the receiving sales organization to plan the distributed service in more detail and optionally add additional items. These additional items refer, with the help of the maintained intercompany item reference field, to the follow-up intercompany item (in the figure, this is item number 10). All items still have status Open. However, the ongoing planned revenue is updated on the intercompany dual order and with this, the ongoing planned costs on the customer-facing service order (shown in the figure).
With the release of the intercompany service order, the baseline is created for the items (in the figure: on the top right side).
Collective service hierarchies in customer-facing service orders with intercompany main or sub-items are currently not supported to have a planned cost calculation. In such cases, the header planned cost and the revenue assignment block are displayed on the left side, and the planned revenue (150 USD in the figure in the example) is calculated based on the non-intercompany main item.
For intercompany items in a service hierarchy, the respective planned cost and revenue assignment block is hidden. On the intercompany dual order, the planned costs and revenue are calculated completely.
Note