Identifying New Features of Master Data and Organizational Management Objects
Identifying New Features of Service Orders and Service Confirmations
Identifying New Features of In-House Service
Identifying New Features of Recurring Services
Identifying General New Features in Service in Release 2025
Identifying New Features of Master Data and Organizational Management Objects in 2025 FPS1
Identifying New Features of Service Contracts and Recurring Services in 2025 FPS1
Identifying New Features of Service Quotations, Service Orders and Service Confirmations in 2025 FPS1
Identifying New Features of In-House Service in 2025 FPS1
Identifying General New Features in Service in 2025 FPS1

Using Service Hierarchies with an Intercompany Process

Objective

After completing this lesson, you will be able to use service hierarchies with an intercompany process

Service Hierarchies with an Intercompany Process

Introduction

Photos and drawings illustrating an intercompany service process where a customer-facing service order in one company code leads to an intercompany service order in a second company code. The second company code provides the service to the customer for the first company code and sends an intercomapny invoice to the first company code. The first company code invoices the customer.

Starting with SAP S/4HANA Cloud Private Edition 2023 FPS0, an intercompany service process with fixed price billing involves a customer-facing service order and a corresponding intercompany service order within a different company code. The process ensures that costs and revenues are properly tracked and allocated across legal entities when one company provides a service to another company.

Starting with SAP S/4HANA Cloud Private Edition 2023 FPS02, you can use a service hierarchy with collective accounting, in which you can specify an item as the main item in the hierarchy. Only this main item, and not its subitems, creates an account assignment object. The subitems inherit the account assignment object and the relevant attributes, such as the profit center and the service contract assignment from the main item. With this feature, all costs and revenue triggered by the subitems are only posted to the account assignment object of the main item. A service hierarchy with collective accounting makes it possible to collect costs and revenue under one account assignment object.

Up until release SAP S/4HANA Cloud Private Edition 2025, it was not supported to use the intercompany process together with fixed-price billing in the service hierarchy with collective accounting.

Since release SAP S/4HANA Cloud Private Edition 2025, this is supported at the main item or subitem level of a service hierarchy.

Variations of the Use Case

There are two variations of the use case for service hierarchy with collective accounting using an intercompany process with a fixed price item. You can use both variations in one service hierarchy.

  • Intercompany item as a main item:

    • All revenue from the follow-up intercompany order item and all additional items added in the intercompany order, which refer to the original item via the intercompany reference item number, are posted as costs directly to the main item.
    • In this scenario, the intercompany invoice is added to the transaction history of the service hierarchy main item.
  • Intercompany item as a sub-item:

    • All revenue from the follow-up intercompany order item and all additional items added in the intercompany order, which refer to the original item via the intercompany reference item number, are also posted as costs to the main item, because the sub-item inherits the account assignment object of the main item.
    • In this scenario, the intercompany invoice is added to the transaction history of the service hierarchy sub-item.

As usual, any target item type in the intercompany order can be configured depending on the item category group maintained on sales area level. This can be a standard service item, a service hierarchy with collective accounting, or even another intercompany item if the second company dispatches the service again.

An Example

Screenshot of a service order with an item (highlighted) with item category ICO Service Itm Coll. The item contains a subitem (also highlighted) with item category Ico Service Itm (FP).

The above screenshot shows a service hierarchy with collective accounting that consists of an intercompany main item and an intercompany sub-item. It is possible to distribute intercompany items in one service hierarchy to different companies. Multiple items distributed to the same target company from a customer-facing service order are consolidated into one intercompany service order.

Screenshot of the subscreen Intercompany Details of a service product item in a service order.

As expected, the Intercompany Details assignment block is visible for the intercompany main item or sub-item in a service hierarchy with collective accounting.

Screenshot of the Transaction History assignment block in a service order item (service product) containing an intercompany invoice (highlighted).

In the Transaction History assignment block, the intercompany invoice(s) are displayed for all items in the intercompany service order that have been billed and for which revenue has been posted as cost (Accounts Payable) to the intercompany item of the customer-facing service order.

Screenshot of an intercompany billing document with the two company codes highlighted.

By using the link to the intercompany order in the Transaction History section, the invoice can be accessed directly.

Screenshots of the line item details of the financial document resulting from the posting of an intercompany invoice. A photo is presented as well containing a few people working behind screens with headsets on (illustrative purpose).

The financial document displays the posting to the main item in the hierarchy of the customer-facing company.

Customizing

Screenshots of the configuration of item category SRHI with highlighted the Inheritance of Account Assignment Object field containing value C Inherit to Subitems, and also highlighted the flag Relevant for Intercompany Service Order.

For the main item level, item category SRHI has been introduced. This item category has been specified as a main item and intercompany relevant.

Summary

  • Since release SAP S/4HANA Cloud Private Edition 2025, it is supported to use the intercompany process together with fixed-price billing in a service hierarchy with collective accounting.
  • There are two variations of the use case for service hierarchy with collective accounting using an intercompany process with a fixed price item: the intercompany item as a main item, or the intercompany item as a sub-item.
  • In terms of the configuration for this functionality: For the main item level, item category SRHI has been introduced. This item category has been specified as a main item and intercompany relevant.