Identifying New Features of Master Data and Organizational Management Objects
Identifying New Features of Service Orders and Service Confirmations
Identifying New Features of In-House Service
Identifying New Features of Recurring Services
Identifying General New Features in Service in Release 2025
Identifying New Features of Master Data and Organizational Management Objects in 2025 FPS1
Identifying New Features of Service Contracts and Recurring Services in 2025 FPS1
Identifying New Features of Service Quotations, Service Orders and Service Confirmations in 2025 FPS1
Identifying New Features of In-House Service in 2025 FPS1
Identifying General New Features in Service in 2025 FPS1

Working with Improved Warranty Determination in Service Management

Objective

After completing this lesson, you will be able to work with improved warranty determination in Service Management

Improved Warranty Determination in Service Management

Introduction

Release 2025 FPS0 of SAP S/4HANA Cloud Private Edition introduced new functionality in the area of warranty management and warranty determination in Service Management:

  • Consider Expired Warranty
  • Consider Date Based Warranty
  • Allow the user to change the system decision on warranty

Improved Warranty Determination

New warranty-related fields are available on service transaction header and item level. There is now a warranty assignment block available on header and item level.

In Customizing, you maintain a profile for a warranty check. Use the following menu path in Customizing: Service→Transactions→Settings for Service Transactions→Define Profile for Warranty Check.

Screenshot of a profile for a warranty check with the flag Consider Expired Warranty highlighted.

The flag Consider Expired Warranty (in the profile for warranty checks) controls the activation of the expired warranty functionality. This functionality allows the warranty ID field to be filled even for cases where the warranty has expired. This functionality keeps the Under Warranty flag (in the service order item) false by default.

Screenshots of a service order item with the warranty information highlighted (like the flag Under Warranty).

Release 2025 introduced new warranty fields in the service transaction user interface to provide detailed information about warranty to the user.

On header level:

  • Warranty Status
  • Warranty ID
  • Warranty End Date
  • Warranty Assignment Block

On item level:

  • Under Warranty flag
  • Warranty ID
  • Warranty End Date
  • Warranty Assignment Block

Other warranty-related functionality in release 2025 is:

  • Consider Date Based Warranty
  • Allow the user to change the system decision on warranty

You can use an equipment with a date-based warranty. And a user can change the system decision on warranty if needed.

Summary

Release 2025 FPS0 of SAP S/4HANA Cloud Private Edition introduced new functionality in the area of warranty management and warranty determination in Service Management:

  • The flag Consider Expired Warranty
  • Considering a date-based warranty
  • Allowing the user to change the system decision on warranty

New warranty fields were introduced (on header and item level) like the warranty ID, the warranty end date, and the warranty assignment block.

Learning
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