Using Mentoring

Employees navigate from their home page to Mentoring, which is found under Development.

When employees are invited to be mentors, the invitation often has important program information, such as description, duration, and deadline dates for sign up.

Employees who sign up as mentors are shown the signup questions to choose their preferences, which may include what location or locations they would prefer mentees to be. This can help with scheduling, especially in a global company. Free Text preference questions have AI-Assisted Writing available to enhance their answers (available for both mentors and mentees).

Key questions are marked with a red asterisk in the Mentoring sign-up form. Participants must answer these questions before they can complete sign-up or check recommended mentors. If mentors and mentees don't satisfy the matching rule of key questions, mentors aren't recommended to mentees. This ensures that participants don't miss these questions, which may improve matching results.

Mentors can be required to upload documents that demonstrate their qualifications as a mentor.

Mentors do not need to complete all sign-up steps at one time. They can save their progress and return at a future time to complete the sign-up process.

When mentors and mentees choose to save their preferences until later, mentoring program owners and administrators can see a list of those who have chosen "Saved for Later" from the mentoring program details.

If a program is configured to require approval, mentors will see a participation pending message above the program until permission is granted by an administrator or manager. Managers can approve or decline employee requests to be a mentor on the home page. For more details, see the Home Page Guide on the SAP Help Portal.

The mentee sign-up experience is similar to the mentor sign-up experience. After selecting preferences from the Welcome screen, mentees can view suggested matches or search for mentors.

After a mentor signs up in an unsupervised or open enrollment mentoring program, mentees send mentoring requests to that mentor, which the mentor can either accept or decline. When a mentee requests a potential mentor, the mentor receives an e-mail notification and they see a Mentoring Request tile on their home page. They can also see a new pending request notification within the mentoring program. Mentees can review mentor requests they have sent from within the mentoring programs. They can see accepted requests as well as declined requests along with explanations provided by mentors.

Mentors can also see mentee requests along with the option to approve or reject them.

Until a mentor accepts the mentee, the pending request will appear on the Pending Requests page of the mentoring program. Administrators and program owners can view mentors, mentees, and requested dates.

When a mentor chooses to decline a mentoring request, that mentor can add a note that will be included in the notification e-mail to the mentee.

When a mentor chooses to accept a mentoring request, the mentor-mentee relationship continues until one of them ends the relationship or the mentoring program ends.

Once a match is designated or approved, the mentee and mentor can view information on the Mentor Quickcard including:

1. User's name
2. User's title or job title (depending upon whether or not Employee Central is used)
3. Job family (either from Legacy Families and Roles or from Job Profile Builder)

Administrators need to confirm that employees in mentoring programs have the correct RBP permissions to see details about other employees. This is controlled in permission roles under Employee Data.

Mentors in open enrollment or unsupervised programs can receive up to 20 mentoring requests at a time.

When the setting is enabled during the creation of the mentoring program, either party (mentor or mentee) may end the mentoring relationship by simply selecting the End relationship option. If you have the Qualtrics solution, a survey can be launched to gather feedback on the individual experience even if the mentor program is ongoing.

You can send a Qualtrics feedback opportunity to all mentoring program participants when the program ends. Using this feature requires a Qualtrics Employee Experience license so that you can create lifecycle projects. You also need to integrate SAP SuccessFactors with Qualtrics and enable Intelligent Services and SAP SuccessFactors Integration Center.

You can learn more about this feature on the SAP Help Portal in the guide: Integrating SAP SuccessFactors with Qualtrics.