What is Joule?
Joule is the AI copilot that truly understands your business. Joule revolutionizes how you interact with your SAP business systems, making every touchpoint count and every task simpler.
Joule offers conversational interactions between humans and computers to simplify access to information and automate business processes.
Joule supports three conversational patterns in SAP SuccessFactors:
- Navigational: Helps users navigate to the functionality they're looking for without having to go through multiple links to reach a destination page.
- Transactional: Assists users in efficient completion of their tasks on the conversational user interface, saving their time from going to corresponding pages to do the tasks.
- Informational: Helps users retrieve the information from existing documents without having to ask HR for assistance.
Note
How do you utilize Joule in SAP SuccessFactors Employee Central?
Leveraging its generative AI capabilities, Joule aims to understand your requests, retrieve information, and complete your tasks in a conversational way. For example, instead of manually navigating to a feature or page buried deep, you can describe the current task to Joule, who will help automate tasks or take you to places where you can find desired data. By using Joule, you can easily interact with the system and increase your productivity.
Joule elevates the employee experience by simplifying tasks and making it easier to find information and get answers to your questions. Here are a few scenarios where you can use Joule in Employee Central:
- Quick answers on salary and employment information.
- Simplified navigation, instead of looking at the organization chart to find a manager's direct report, you can ask Joule about who is sitting where in the organization.
- Save time and maintain data accuracy when updating personal information, such as pronouns.
- Reduce potential errors and get guided process to initiate promotion of direct reports
Important Notes and Considerations
Here are some of the few notes to consider before you start using Joule in SAP SuccessFactors system:
- Joule only supports English, which means you need to set your system language to English before using it and give your input in English. You can change system language in Settings→Change Language
- Joule is only available on the Web. It's not supported in native mobile apps.
- When interacting with Joule, have a single chat session at a time. If you use the same account to run separate chat sessions simultaneously (for example, in multiple tabs or browsers), you may not get expected responses from Joule.
- Joule provides one piece, rather than multiple pieces, of information each time. For example, for the request "show my location and cost center", you won't get any requested information.
- Proxy access isn't supported.
