Leveraging SAP Business AI capabilities in SAP SuccessFactors

Objective

After completing this lesson, you will be able to leverage SAP Business AI capabilities in SAP SuccessFactors

SAP Business AI in HR

SAP offers a range of applications, services, and tools in artificial intelligence under a unified umbrella called SAP Business AI. This is not a single product but a collection of SAP’s AI services and applications portfolio. SAP is committed to helping its customers tackle business challenges through embedded AI capabilities that are relevant, reliable, and responsible.

The following AI features are available in SAP SuccessFactors.

AI Features

AI FeatureDescription
AI-Assisted Writing and Text AnalyzerWhile writing content in the SAP SuccessFactors applications, employees can leverage the features of the AI-Assisted Writing tool to enhance multiple aspects of their writing, such as clarity, conciseness, and tone. The text analyzer in AI-Assisted writing performs a safety scan on each text box, prompt entry, or generative AI output to detect bias and suggest replacement text for any language flagged as potentially biased, discriminatory, or harmful.
Applicant ScreeningProvides visibility into the applicant's skills and how they match the skills required for the job, reducing the recruiter’s time for skills matching.
Goal CreationCreate goals, including performance and development goals, based on employees' descriptions of what they want to achieve. Upon content review, if users update their input and regenerate content, they can compare the original content with AI-generated content and choose which one to use.
Interview Questions GenerationGenerate interview questions based on the job description using generative AI and evaluate applicants in Microsoft Teams after they complete their interviews.
Job Description EnhancementHelp a recruiter or hiring manager enhance a generic job description using generative AI to reflect their specific hiring needs better.
Person Insights for Compensation DiscussionsAssists managers during compensation discussions by providing generative AI-enabled insights, eliminating the pain of manual data analysis and other time-consuming tasks.
Skills Architecture CreationSkills architecture creation feature allows for creating a skills library based on data from the job-role description fields in the job profile builder and a set of job-to-skill mappings for job roles, aggregating all the skills into the attributes library.
JouleFrom approving and requesting time off to giving and requesting feedback to getting answers grounded in HR policy documents, SAP's AI co-pilot, Joule, helps to get your everyday HR tasks done faster and smarter.

To know more about SAP Business AI features and their benefits, pricing, and resources, visit the SAP Discovery Center.

Joule for Employee and Manager Self-Service

​Joule offers conversational interactions between humans and computers to simplify access to information and automate business processes. ​Joule supports three conversational patterns in SAP SuccessFactors: informational, transactional, and navigational.

Select the diamond icon to initiate Joule conversations

Joule Use Cases

In the informational use case, Joule can search available documentation and its own knowledge base to find the answer to your query and provides a summary along with the top three search results. For example, when you want to check your organization's HR policies, you can use Joule to retrieve the relevant documents.

Joule retrieves and identifies the source document

In the transactional use cases, Joule not only provides general HR information about yourself and your colleagues, but also help complete common tasks on the chat interface. For example, when a manager says "Update cost center information for Marcus Hoff", Joule utilizes the Employee Central Quick Action templates to execute the change.

Enter prompt in Joule in natural language.

In the navigational use cases, Joule can direct you to SAP SuccessFactors pages where you can find the information you need or get the job done. For example, if you want to view your timesheet.

Summary

  • SAP offers a range of applications, services, and tools in artificial intelligence under a unified umbrella called SAP Business AI. This is not a single product but a collection of SAP’s AI services and applications portfolio.
  • SAP SuccessFactors has several embedded AI features to help customers tackle business challenges.
  • Joule offers conversational interactions between humans and computers to simplify access to information and automate business processes.​ Joule supports three conversational patterns in SAP SuccessFactors: informational, transactional, and navigational use cases.