관리 과정 소개
SAP SuccessFactors Onboarding 소개
SAP SuccessFactors Onboarding에서 역할 기반 권한 지정
신규 채용자 온보딩 프로세스 시작
SAP SuccessFactors Onboarding 데이터 모델 정의
SAP SuccessFactors Onboarding 프로그램 생성
규제 준수 문서 활성화 및 사용
추가 데이터 수집을 위한 사용자 정의 MDF 오브젝트 생성
문서 템플릿 생성 및 전자 서명 도구 사용
전자메일 서비스 사용
재채용 프로세스 관리
온보딩 프로세스 취소 및 노쇼 이벤트 트리거
프로세스 변형 관리자를 사용하여 온보딩 프로세스 사용자 정의
내부 채용 프로세스 사용
온보딩을 위한 SAP SuccessFactors 홈 페이지 관리
온보딩 프로세스 재시작
직원 오프보딩 및 퇴사
SAP SuccessFactors Onboarding 통합 이해
SAP SuccessFactors Onboarding 보고서 생성
다음 단계 계획

Troubleshooting Email Notifications using Email Status in Email Services

Objective

After completing this lesson, you will be able to track all email notifications sent by the system.

Manage Emails Sent from SAP SuccessFactors Onboarding Using Email Status

Email Services for SAP SuccessFactors Onboarding keeps track of all the email notifications sent by the system. You can refer to Email Status, which is a part of Email Services to carry out the following actions:

  • Check details of sent emails.
  • Resend emails to additional recipients.
  • Cancel an active email reminder series.
  • Check which recipients have unsubscribed from receiving emails.

Steps

  1. Navigate to Email Services using Action Search.

  2. In the Email Services tool, go to the Email Status tab.

  3. Under the Actions column, you can carry out the following actions as needed:

    • To view the sent email, choose View Email (the envelope icon).Check the email status of the sent mail.
    • To resend a notification to an additional recipient, choose Resend (the backwards icon).Select the resend button to add a recipient to the already sent mail.
    • To review notification details, choose Display Details (the page icon).Check the Notification of the mail by clicking the notification button.
    • For a given notification, to cancel an active reminder series, choose Cancel Reminder on the notification details pop-up.Select Cancel Reminder button to cancel an active reminder series.

Result

You have successfully identified different information and actions on triggered emails from SAP SuccessFactors Onboarding. 

Summary

Carry out the following actions in Email Status: review and resend sent emails, cancel active email reminders, check for participants who have unsubscribed from emails.