Introducing the Administration Course
Introducing SAP SuccessFactors Onboarding
Assigning Role-Based Permissions in SAP SuccessFactors Onboarding
Initiating the New Hire Onboarding Process
Defining the SAP SuccessFactors Onboarding Data Model
Creating SAP SuccessFactors Onboarding Programs
Activating and Using Compliance Forms
Creating Custom MDF Objects for Additional Data Collection
Creating Document Templates and Using e-Signature Tools
Using Email Services
Managing the Rehire Process
Canceling Onboarding Processes and Triggering No-Show Events
Customizing the Onboarding Process Using Process Variant Manager
Using the Internal Hire Process
Managing SAP SuccessFactors Home Page for Onboarding
Restarting Onboarding Processes
Offboarding and Terminating Employees
Describing SAP SuccessFactors Onboarding Integrations
Creating SAP SuccessFactors Onboarding Reports
Planning Next Steps

Troubleshooting Email Notifications using Email Status in Email Services

Objective

After completing this lesson, you will be able to track all email notifications sent by the system.

Manage Emails Sent from SAP SuccessFactors Onboarding Using Email Status

Email Services for SAP SuccessFactors Onboarding keeps track of all the email notifications sent by the system. You can refer to Email Status, which is a part of Email Services to carry out the following actions:

  • Check details of sent emails.
  • Resend emails to additional recipients.
  • Cancel an active email reminder series.
  • Check which recipients have unsubscribed from receiving emails.

Steps

  1. Navigate to Email Services using Action Search.

  2. In the Email Services tool, go to the Email Status tab.

  3. Under the Actions column, you can carry out the following actions as needed:

    • To view the sent email, choose View Email (the envelope icon).Check the email status of the sent mail.
    • To resend a notification to an additional recipient, choose Resend (the backwards icon).Select the resend button to add a recipient to the already sent mail.
    • To review notification details, choose Display Details (the page icon).Check the Notification of the mail by clicking the notification button.
    • For a given notification, to cancel an active reminder series, choose Cancel Reminder on the notification details pop-up.Select Cancel Reminder button to cancel an active reminder series.

Result

You have successfully identified different information and actions on triggered emails from SAP SuccessFactors Onboarding. 

Summary

Carry out the following actions in Email Status: review and resend sent emails, cancel active email reminders, check for participants who have unsubscribed from emails.

Learning

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