Configuring the Job Alert Email Template

All Recruiting email templates are configured in Admin Center except for the job alert email template.

Job alert emails are enabled from CSB→Site Configuration→Site Information. Leading practice is to always enable job alerts. The default email address the job alerts are sent from is auto-populated. Note that when exporting from stage and before importing to production, make sure this URL is updated.

You can now customize the sender address for job alert emails and campaign emails, so that they're sent from your organization's domain, such as no-reply@mail.jobs.example.com.

If your primary site URL is a custom URL (maintained by your organization), setting up customer sender addresses is a multi-step, technical process:

1. First, you need to request a public key for your domain from SAP.
2. Next, you need to verify that your DNS provider is configured correctly.
3. Finally, when the email infrastructure us set up, you can enable the use of custom sender addresses.
4. Sender addresses are configured at Site Configuration → Site Information → Email Settings. You only enter the part of the address before the @symbol (the "username" or "local-part"). The part after @ symbol is based on your site's primary URL and display next to the input field.

If you use a custom URL as your primary site URL, we've also provided a way for you to verify within Career Site Builder that your email infrastructure is configured correctly to support the custom sender addresses you choose.

You can use the Verify DNS Configuration for Custom Site Sender Address  section to see the status of DNS configurations (SPF, MX, DKIM, DMARC).

If your primary site URL is a standard URL (ending with jobs.hr.cloud.sap.com or jobs.hr.sapcloud.cn), no technical setup is required because SAP maintains the email infrastructure for you. Job alert emails and campaign emails are sent from a standard email domain (mail.jobs.hr.cloud.sap.com or mail.jobs.hr.sapcloud.cn). You can customize the local-part for each sender address, if you choose, then enable them.

When Use Locale for Job Alerts is enabled, candidates receive an email only for those jobs that match their chosen locale. See Enable Locales for additional information.

Job Alert Email Template Configuration

Job alert emails are configured from CSB under Layouts→Job Alerts Email Template.

Both the Subject and Body fields support the use of tokens, which are listed on the right column. Note that the tokens are not interactive; you can't click or drag them into the Body field.

Job Alert Email Template Preview

Take a screen capture of the Preview tab to send to the customer.

Job Alert Email Example

The figure shown below is an example of a properly implemented job alert email.

To create the example email layout, you would update the pre-configured code to match the example shown in the figure that appears below, including replacing the specific customer URLs highlighted as shown.

The code can be copied and pasted for the example of the job alert email text. Update the URLs are noted in the figure that appears above.

<table align="center" width="100%" cellspacing="0" cellpadding="20" style="color: #000000; font-size: 12px; line-height: 15px; font-family: Arial,Helvetica,sans-serif;"><tr> <td style="background: #fff; padding: 20px;"> <a href="http://[[siteurl]]/" title="Click here to view jobs with [[companyname]]"><img src="XXXXX" alt="[[companyname]] Logo" border="0" /></a> </td> </tr><tr><td>

• Job alert emails can be enabled at the site level, and the leading practice is to keep them active. The system auto-populates the "from" address, so organizations should update their site URL and email identity when moving from Stage to Production. The Use Locale option should be enabled only when job requisitions are translated.
• Sender addresses for job alerts and campaign emails are defined by entering only the local part of the email, while the domain is automatically derived from the primary site URL. Custom domains require DNS authentication steps such as SPF, MX, DKIM, and DMARC, whereas standard SAP domains require no additional setup.
• The job alert email template is managed within Career Site Builder and supports tokens for dynamic content. A company logo can be added by inserting the site’s logo URL directly into the HTML of the template before previewing and saving.