Identifying the Benefits and Functionality of SAP SuccessFactors Career Site Builder

Career Site Builder simplifies the implementation process and significantly reduces implementation timelines to build a fully responsive career site.

Career Site Builder includes the following considerations:

• Most of the configuration takes place directly in the Career Site Builder tool accessed from Admin Center, allowing administrator self-serve for career site updates.
• Configurable components (search, text, image, and so on) are available with CSB.
• All text, fonts, images, and colors are customizable.
• Career Site Builder does not produce an exact replica of a client corporate brand. However, custom components can be added to any CSB page, which allows a third-party developer to insert custom code.
• Professional Services-managed custom career sites can still be purchased for clients that require 100% customization. These clients will need to understand that they will not have the ability to leverage the benefits of Career Site Builder. For example, they cannot update their own career sites or enable Candidate Relationship Management, Advanced Analytics, or XML feeds.

Completed career sites include the following examples:

To enable the SAP Customer Data Cloud for Recruiting, first ensure that the provisioning job has been successfully completed for your instance.

Once the provisioning Global Job to Migrate Candidate Account Data and Configuration job has run, you can then enable the Career Site Authentication using SAP Customer Data Cloud (SAP CDC) and provide the appropriate role-based permissions to the administrators to Manage Configurations in Recruiting for SAP Customer Data Cloud Authentication.

The provisioning job Global Job to Migrate Candidate Account Data and Configuration to SAP CDC has been successfully run and completed to set up a standard experience instance in SAP Customer Data Cloud.

To enable SAP Customer Data Cloud for Recruiting:

1. Go to Admin Center→Manage Recruiting Settings.
2. Under Career Site Authentication using SAP Customer Data Cloud, choose Enable SAP Customer Data Cloud-based Authentication for External Candidates.
3. Choose Save.
4. Go to Admin Center→Manage Permission Roles→Administrator Permission.
5. Under Manage Recruiting, choose Manage Configurations in Recruiting for SAP Customer Data Cloud Authentication.
6. Choose Save.

To integrate SAP Customer Data Cloud for Recruiting with SAP SuccessFactors Recruiting:

1. Go to Admin Center→Manage Console Integration and External Candidate Authentication.
2. Choose Console Integration.
3. Under Export Metadata, choose Generate and Export.

   The generated metadata is exported to SAP Customer Data Cloud console. This step initiates a connection with SAP Customer Data Cloud console from Recruiting.

   

   Export Metadata Details

   Section Element	Description
   Generated Date	The date on which the metadata was generated and exported.
   Expiration Date	The date on which the metadata will expire.
   Status	Valid: Indicates if the metadata is currently being used. Invalid: Indicates if the metadata has expired or is no longer being used.

4. To view the exported metadata information, choose View Metadata.
5. Optionally, if you want to regenerate and export new metadata, choose Regenerate and Export. The existing metadata will be replaced with the newly generated metadata and exported to the SAP Customer Data Cloud console.
6. Under Import Metadata, choose Import.

   The metadata is imported from the SAP Customer Data Cloud console to Recruiting. This step establishes a secure SSO connection between them.

   Import Metadata Details

   Section Element	Description
   Imported Date	The date on which the metadata was imported.
   Expiration Date	The date on which the metadata will expire
   Status	Valid: Indicates if the metadata is currently being used. Invalid: Indicates if the metadata has expired or is no longer being used.

7. To view the imported metadata information, choose View Metadata.
8. Optionally, if you want to reimport metadata, choose Import. The existing metadata will be replaced with the newly imported metadata.

Once you have established the connection between the Recruiting system and the SAP Customer Data Cloud, you will want to grant system admins access to the Customer Data Cloud console to configure the Career Site registration and authentication options.

At minimum, provide yourself with access to the Customer Data Cloud console so that you can configure the candidate registration and authentication options and use the UI Builder.

• You're an Admin, and you have enabled access to Manage Console Integration and External Candidate Authentication.
• A secure SSO connection has been established between SAP Customer Data Cloud and Recruiting.

As an administrator, you must have console access to invite users. Follow the instructions in the next section to invite yourself.

To invite user follow these steps

1. Go to Admin Center→Manage Console Integration and External Candidate Authentication.
2. Choose the Console User tab.
3. Use the search option to search for usernames or the first and last names of the users you wish to grant access to the console. You can also use the Advanced Search Options for an extensive search.
4. Select users that you wish to invite. Choose Select. The selected users are now displayed in your search field. you can use the X to remove users from the list.
5. Choose Invite.
   • The successful invitees are added to the User table.
   • Partial success scenario: This scenario occurs when the invites were sent only to some of the selected users. You can retry sending the invite to the remaining users. If the issue persists, contact your System Administrator for assistance.
6. For a selected user, to revoke their access to the SAP Customer Data Cloud console, choose X icon from the Revoke Access column.

Additionally, console admins can begin inviting other users to access the console to manage configuration options. This can be done in Admin Center→Manage Console Integration and External Candidate Authentication→Console Users, or you can grant access directly from the SAP Customer Data Cloud console.

You have an Administrator role in the SAP Customer Data Cloud tenant. Each SAP Customer Data Cloud tenant has at least one administrator - the person who received the welcome communication for the tenant, otherwise known as the primary administrator.

To invite new users to the SAP Customer Data Cloud console follow these steps:

1. Sign in to the SAP Customer Data Cloud console.
2. In the pane on the left side of the SAP Customer Data Cloud console, select Administrators under Access Management.
3. Above the Administrators table, select Invite Administrators. In the dialog box that opens, fill in the new administrator's email address and select a group:
4. Select Invite Administrator.

Once you have access to the SAP Customer Data Cloud, admins can begin to configure and customize features such as UI Builder, Screen Sets, SMS Templates, Email Templates and social media log-in options through Identity→Connect to set up the landing page where external candidates can create an account or sign in.

To configure the SAP Customer Data Cloud feature

1. Log in to the SAP Customer Data Cloud console.
2. Use the features listed in the table to perform the configurations as described in their respective links.

   Feature	Description
   UI Builder	The UI Builder for Screen-Sets is a powerful web-based tool for creating and implementing user management workflows on your site. SAP Customer Data Cloud provides registration, login, and other flows out of the box, which cover the wide majority of scenarios encountered when consumers log in to your site. These user-facing flows are displayed as sets of successive screens, known as Screen-Sets.
   Identity Providers	The Identity Providers tab page in SAP Customer Data Cloud gives you the option to verify your users using third-party identity providers like social networks. You may choose from the list of social media applications based on your requirements; however, we only support  Facebook, Google, and LinkedIn.
   SMS	The SAP Customer Data Cloud allows you to define text templates for SMS messages sent to users throughout their site journey, ensuring your site complies with the text messaging laws and regulations of different countries. The SMS template configured here is mainly used to send one-time password (OTP) related messages to candidates. However, all job-related communications are sent based on the SMS template configured in Admin Center→Manage Recruiting Settings.
   Email Template	Use the Email Templates page in the console to design the emails that are sent out to users as part of their site journey. The SAP Customer Data Cloud email templates are fully customizable. The Email template configured in this section is mainly used to send welcome emails to candidates. However, all job related communications are sent based on the email template configured in Admin Center→Manage Recruiting Settings.
   SMS Providers	Configure the SMS provider you want to use to send SMS to your candidates.

   For additional information on configuring the SAP Customer Data Cloud features, please refer to the SAP Customer Data Cloud implementation guide on the SAP Help Portal.

As recruiting administrators, when you've enabled SAP Customer Data Cloud for authenticating external candidates, you can allow candidates to create or sign in to their account quickly using only their phone number without requiring their e-mail.

Ensure that you have enabled Short Message Service (SMS) in Admin Center→Manage Recruiting Settings. Also, ensure that you have set up the necessary email notifications in Admin Center→Recruiting Email Triggers with the SMS capability enabled.

When a candidate chooses to provide only their phone number, they must opt in to receive SMS notifications. If they don’t opt in, they're prompted to provide an e-mail as an alternative. If neither option is configured, no communications are sent. Additionally, external candidates won't be able to save their profile changes unless they provide an e-mail or opt in to SMS notifications.

The Contact Candidate option for a candidate in the candidate search results also supports SMS capability. There are no permissions that can be applied for sending an ad-hoc SMS notification to a candidate using the standard SMS feature in SAP SuccessFactors Recruiting. The option to send an e-mail or an SMS is available to all operators who can access a candidate using the candidate search.

If customers wish to use SMS along with email communications, ensure that the candidate’s email is collected at some point in the application or screening process so that recruiting users can continue to use e-mail as an alternative communication method.