Reviewing Decision Points in Candidate Experience

Objective

After completing this lesson, you will be able to explain the five foundational decisions required for a successful SAP SuccessFactors Career Site Builder (CSB) implementation.

Decisions Checklist

1. Project Resource Allocation

Decision: Who will serve as project sponsor, project manager, and key contacts (IT, marketing, ATS admin) during the implementation?

Why it is critical for implementation: Assigning clear roles and responsibilities ensures all tasks are managed efficiently, deadlines are met, and project objectives are communicated and achieved.

Example: A company assigns a marketing manager as the main brand contact, an IT specialist for subdomain and SSL, and a project manager to coordinate feedback and approvals.

2. Site Hosting and Integration Model

Decision: Will the career site be fully hosted by SAP SuccessFactors or integrated with the customer’s external website?

Why it is critical for implementation: Choosing the right hosting model impacts data flow, candidate experience, site maintenance, and the degree of control over site content.

Example: A customer chooses a fully-hosted CSB site, directing all candidates from their corporate site’s "Careers" link to the SAP-hosted platform.

3. Branding and Design Assets

Decision: What branding guidelines, images, and style guides will be used, and who approves them?

Why it is critical for implementation: Consistent branding and approved visuals ensure the career site aligns with organizational identity and provides a cohesive candidate experience.

Example: The marketing team provides a style guide and logo files to SAP, then reviews and approves site mock-ups before development begins.

4. Data Model and Search Configuration

Decision: Will the Unified Data Model be enabled, and which requisition fields will be available for candidate search and filtering?

Why it is critical for implementation: Proper data configuration enhances the candidate search experience, supports accurate job matching, and ensures search functions meet business needs.

Example: A retailer enables the Unified Data Model and configures location, department, and job type as searchable filters for job seekers.

5. Accessibility and Compliance Standards

Decision: What accessibility guidelines and compliance standards will the site adhere to, and who is responsible for validation?

Why it is critical for implementation: Adhering to accessibility standards ensures the site is usable by all candidates, complies with regulations, and avoids legal or reputational risks.

Example: The project team follows local and global accessibility guidelines, ensuring adequate color contrast and alt text for images, and the IT administrator validates compliance before launch.

Summary

Successful SAP SuccessFactors CSB implementation depends on clear decisions regarding project roles, hosting model, branding, data configuration, and accessibility standards. Each decision supports efficiency, compliance, and a positive candidate experience.