SAP for Me

Objective

After completing this lesson, you will be able to list some services provided on SAP for Me

Target Group of SAP for Me

SAP for Me (URL https://me.sap.com) is the central place for SAP customers and partners that will improve your experience throughout all touch-points with SAP. SAP for Me is your digital companion to easily interact with SAP and get immediate guidance to the best solution for you. It integrates important alerts, metrics, and insights about your SAP product portfolio in a single access point. SAP for Me has specialized dashboards for SAP customers and SAP partners

Logging On, Personalizing, and Navigating

Once you have entered the public homepage me.sap.com, you need an SAP user ID to log on to SAP for Me. This can be

  • an S-user ID generated by an administrator at your company
  • an SAP Universal ID linked to an S-user ID

In addition, some cards that display critical company data require special authorizations that an administrator in your company can grant you. For more information, see the SAP for Me Online Help at https://support.sap.com/content/s4m/help.html.

Important Services Provided on SAP for Me

This section describes several functions of the SAP Support Portal. It emphasizes services that are relevant for administering and managing SAP systems.

Administering users

As an SAP for Me user with the appropriate authorizations, you can request and administer additional users at https://me.sap.com/userscontacts/usermanagement. SAP for Me users are also subject to an authorization concept. You can, for example, deny the authorization needed for creating SAP incidents.

Developer key

A developer needs a developer key to be able to create or change objects in an SAP system. You can request this key using the Quick Link /sscr (SAP Software Change Registration).

Changes to SAP objects (such as ABAP programs delivered by SAP) are called modifications and require an object key, which you can also request at /sscr.

SAP Notes database

You can access the comprehensive SAP Notes database using the Quick Link https://me.sap.com/servicessupport/knowledge. You can access specific SAP Notes either by entering the Note number directly, or using search criteria (such as the name of a transaction or an error code).

SAP Note Assistant

All AS ABAP-based SAP systems have included the SAP Note Assistant for many years now. It is a tool (transaction SNOTE) that can automatically import corrections to ABAP code from SAP Notes into SAP systems. See the link https://support.sap.com/kb-incidents/notes/assistant.html for more details on how to use the SAP Note Assistant.

Corrections and incidents

SAP regularly provides corrections for known problems (for example, as SAP Support Packages, kernel patches, or database patches). You can download them under /patches. We recommend that you keep your correction status as up-to-date as possible.

In 2003, SAP's Support Package strategy for some product versions was enhanced to include Support Package stacks (SP stacks). This strategy supports the actual way in which most customers import SAP Support Packages, making it possible to improve quality and service and reduce ongoing operating costs. Information on Support Package stacks can be found at /sp-stacks.

It may happen that an error occurs for which there is no relevant SAP Note or correction available. In this case, you can report an incident for SAP under /incident. This incident report is then processed by SAP Support.

Access to your SAP system and to other services

If an SAP employee needs access to the customer system to solve a problem, you can reach this connection in the SAP ONE Support Launchpad with the function Remote Connections.

This access is also needed for other services, such as SAP EarlyWatch (/earlywatch: SAP experts proactively analyze your SAP systems to ensure the best possible performance and availability). The service catalog (https://support.sap.com/support-programs-services/services.html) lists and describes the services offered by SAP Support.

Software requirements

Which software requirements (operating system release or database release) does a specific SAP solution have? You can find the answer in the Product Availability Matrix (PAM), quick link – /pam.

Information on the latest products

You can get an overview of the current release strategy from SAP here: https://support.sap.com/release-upgrade-maintenance/release-strategy.html.

Optional: Access SAP for Me

Business Example

You are interested in the offerings on SAP for Me.

Note

If you have an SAP Universal ID / SAP S user ID, you can perform this exercise. Otherwise, skip it.

Steps

  1. If you have a user for SAP for Me, log on to https://me.sap.com.

    1. Open a web browser of your choice.

    2. Enter the URL https://me.sap.com.

    3. Choose Sign In.

    4. Provide your credentials (SAP Universal ID / SAP S user ID).

  2. You want to add a given text to the (SAP GUI) logon screen of an AS ABAP system. Search for a corresponding SAP Note.

    1. Starting point: you are logged on to SAP for Me.

    2. In the search field, enter Custom text on SAP GUI logon screen.

    3. Within the result list, search for the entry for SAP Note 205487. Choose this entry to open the SAP Note.

  3. Display SAP Note 39412. What is this SAP Note about?

    1. In the SAP for Me search, enter SAP Note number 39412.

    2. Within the result list, search for the entry for SAP Note 39412. Choose this entry to open the SAP Note.

    3. The relevant SAP Note (title: How many work processes should be configured?) opens.

      Hint

      This SAP note describes details of the technical limits for the configuration of work processes on a single instance. Note that an instance is usually configured with far fewer work processes than is technically possible. This is intended to avoid overload situations on your hardware or virtual environment.

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