A score is a key or aggregated value calculated in answer to a specific question; for instance, how loyal is a given customer? The basis for score calculation is data, such as demographic, behavioral, experience, market, or any other type of data. Scores can be consumed in different marketing applications, like Segmentation, Contact Profile, Campaign Execution, Lead Management, and more.
Working with Score Builder
Objective
After completing this lesson, you will be able to identify the key features of scores and configure rule-based scores
Overview
Key Capabilities
Now let's discuss the key capabilities of scores, as seen in the graphic below:
Scores Process Flow
Scores are calculated in a five-step process, as seen in the graphic below:
Types of Scores
There are two types of scores in SAP Marketing Cloud: rule-based scores and propensity-based scores.
A rule-based score is based on a rule model, which is a combination of rules. Rules are defined based on company policies and best practices in the field and experience. The score value calculation is based on an aggregation of the outcomes from all valid rules. A rule is valid if all conditions are met.
A propensity-based score uses a predictive model, which is based on predictive algorithms and historical data to calculate scores that give you insights into your contacts' future behavior.
| Rule-based Score | Propensity Score | |
|---|---|---|
| Concept | Based on rules and conditions | Based on a predictive model |
| Learning | Rule are defined based on company policies, experience, and best practices A rule model contains several rules Each rule consists of several conditions | Data-driven: The predictive model is trained on historical data to detect patterns in customer behavior |
| Score value calculation | Calculated as an aggregation of the outcomes from all valid rules A rule is valid if all conditions are met | Calculated from the trained predictive model |
Score Builder
Now let's discuss the purpose of Score Builder, as described in the graphic below:
Scores: Create a new score and adapt an existing score for contacts using heuristic rules and define where the scores should be used. SAP Marketing Cloud comes with four pre-delivered scores: Best Email Sending Time, Email Affinity, Best Push Notification Sending Time, and Push Notification Affinity. You can also copy these scores and adjust them to your needs. You can find these scores in the list of all scores in Score Builder.
Rule Models: To define a new score or enhance an existing one, you need to create or maintain rule models. With a rule model, you specify how the score for a contact is calculated. The rule model contains one or more rules and each rule has conditions. You can create different rule models for different target populations within one score.
Simulation: After the scores and rule models are set up, preview the score results by selecting sample target groups to see score distribution displayed as a histogram. You may also refine rules and check histogram again for new results.
Creating Scores and Usage
Now let’s learn how to create a rule-based score with the Score Builder app.
In this tutorial you’ll learn how to:
- View pre-delivered score
- Create custom scores
- Define score value categories to make scores easier to consume
- Consume scores in different applications like Segmentation
Click the following link to take the tutorial: Enable Now Tutorial