Identifying Continuous Performance Management Integrations

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Identify the integration points between Continuous Performance Management and other SAP SuccessFactors modules

Continuous Performance Management and Continuous Feedback in the Home Page

In the Home Page, users will be able to access CPM from Quick Actions and Engagement Cards:

Quick Actions

  • Request Feedback: You can send a feedback request to someone else, including a feedback topic and at least one question. The recipient will receive a Feedback Request in the To-Do panel (Task Center), and will be able to provide feedback directly from there.
  • Give Feedback: You can give feedback to someone else, including a feedback topic and at least one question and the corresponding response. The recipient will be notified and the feedback given will be visible in the Feedback Received tab within the Continuous Feedback menu
  • Create Activity: You can create Activities directly from the Home Page quick card.

Engagement Cards

  • Activity Cards: Show recent activities on the user’s Home Page. More than one activity is stacked under the top activity. Choosing View All expands to show all activity cards.

    The Activity card shows updates to activities created by a user. Updates also include activities by the user’s manager, for example, adding comments to the user’s activities.

Note
There are some limitations on the Quick Actions and Engagement Cards related to CPM in the Home Page.
  • On the Home Page, once the Create Activity quick card is enabled from Manage Home Page, it will be visible to ALL users (regardless of whether they have Edit Activity permission granted to them). If a user does not have the Edit Activity permission, once they try to create an Activity via the Home Page card, they will not be able to save the Activity.
  • The Add Attachments to Activity functionality is not available from the Create Activity quick action card dialogue. The work around is to create the activity directly from Continuous Performance Management.
  • Feedback Requests do not display as an Engagement Card. The user has to navigate to the To-Do Panel to access the request.
  • The Activity card does not support multiple role functionality. An Activity card is shown only when a manager makes an update and not when another channel owner makes an update.

Integration of Continuous Performance Management with other SAP SuccessFactors Modules

Continuous Performance Management (CPM) can be integrated with several SAP SuccessFactors modules and some other external integrations.

Note
Those integration points marked as * are not in scope for this training and are just mentioned as a reference.

Integrations with Continuous Performance Management

Integration PointDescription
Goal ManagementContinuous Performance Management Achievements can be linked to goals and displayed on the Goal Plan, including feedback received.
Performance ManagementContinuous Performance Management Achievements (or activities tagged as achievements), including Continuous Feedback received, can be integrated into a performance form, as long as it is linked to Performance or Development goals.
CalibrationAccess to Continuous Performance Management Achievements link can be shown in a dropdown option for the Calibration Session.
Microsoft OutlookIf enabled, users will be able to give Continuous Feedback to others within their target population, directly through an add-in in Outlook (not supported in SSO environments).
Career Development Planning*Continuous Performance Management Achievements can be linked to goals and displayed on the Development Plan, including feedback received.
Compensation*Access to Continuous Performance Management Achievement view can be enabled in a Compensation Plan template and shown on the dropdown list for the Compensation worksheet.
Qualtrics*In-App Surveys can be triggered in Continuous Performance Management to get feedback regularly after employees have captured their 1:1 Meeting.
Microsoft 365*With the integration of SAP SuccessFactors and Microsoft 365, users can now use Continuous Feedback of the latest Continuous Performance Management right inside Microsoft Teams. In Teams, users can enter the SAP SuccessFactors app and request feedback to others, as well as giving feedback (reply a feedback request received).
Note
A number of Integrations between SAP SuccessFactors and Qualtrics are available, including Employee Experience feedback scenarios where In-App or Email Surveys can be triggered to evaluate the experience on the Performance Review, Calibration or Continuous Performance Management. Other options are available for modules like Employee Central or Recruiting, to create In-App Surveys for New Hires or Application submissions, among others.

Qualtrics requires a separate license, an administrator login and customer tenant URL in order to set up integrations with SAP SuccessFactors. You can check Integrating SAP SuccessFactors with Qualtrics in the SAP Help Portal for more information https://help.sap.com/viewer/product/SAP_SUCCESSFACTORS_PLATFORM or review the course HRSFQ - Integrating SAP SuccessFactors with Qualtrics, available in the SAP Learning Hub.

Goal Management

Continuous Performance Management can be linked to your default Goal Plan, and it is available for both GMv12 and Latest Goal Management versions. There are some differences in functionality depending on which version you use.

Note
At this stage, your instance is using the Latest Goal Management version, once you upgraded it in Unit 6 of this course.

In GMv12 Goal Management version:

  • Continuous Performance Management standalone Achievements and Activities tagged as Achievements will be visible on the Goal Plan. The number of achievements linked to a goal will display on the goal plan view. The number contains a link to a pop-up window with details of the linked achievements.
  • Continuous Feedback linked to the Activity/Achievement is visible in the goal plan.
  • Achievements and Feedback are pulled into the Goal Section in a Performance Form.
  • Integration needs to be enabled in Manage Templatesselect Goal Plan templateGeneral SettingsDisplay Continuous PM Achievements on your goal plan.

In Latest Goal Management version:

  • Integration is automatic.
  • Users can create and view activities directly from the goal plan.
  • Only activities tagged as achievements display in the goal plan.
  • You’re shown activities in the goal plan. Feedback is linked to the activity details.
Note
Make sure that Access to Continuous Performance Management Data is selected in role-based permission under User PermissionsGoals.

From Continuous Performance Management, goals can be created using the Create Goal button. The Create Goal option is only available for Performance Goals, and visible from the Activities view or on a Meeting.

Performance Management

Achievements can be integrated with Performance Management form templates.

In a Performance Goals and/or Development Goals section you can display an Achievements tab. Within that tab, there will be achievements recorded during the performance review period. The Achievements tab can be permissioned within the form XML, and the CPM data will respect Role-Based Permissions.

To configure integration of Continuous Performance Management and Performance Management forms, navigate to Form Template Settings from Action Search, and select one of the Performance Management form templates to enable the integration.

There are several settings that you can enable:

  • Enable Achievements tab in Performance Goal Section
    • Display Achievement Feedback for Performance Goal Achievements
  • Enable Achievements tab in Performance Development Goal Section
    • Display Achievement Feedback for Development Goal Achievements

The access to the Achievements tab in a Performance Form can be controlled via tab permission in XML by using tab refid="achievements".

Sample:

Code snippet
<tab-permission type="none"> <role-name>E</role-name> <tab refid="achievements"/> <route-step stepid="*"/> </tab-permission>Expand

Calibration

Achievements can be displayed within a Calibration session. The Calibration Template can be configured to show Achievements as an additional point of information for Calibration participants to view.

To configure integration of Continuous Performance Management and Calibration:

  • Navigate to Manage Calibration Templates from Action Search.
  • Select the Data tab.
  • Select Others if not already selected.
  • Select the option Allow Access to Continuous Performance Management Achievements

Microsoft Outlook

Enable Continuous Feedback Outlook Integration: With this option, users can give feedback from a Microsoft Outlook add-in. This option requires you to set up mapping between SAP SuccessFactors user attributes and Microsoft Active Directory.

  • Navigate to Continuous Performance Management Configuration, from the Action Search bar.

  • Select the Enable Continuous Feedback Outlook Integration.

  • Follow the steps required.

Note
To configure this integration, check the requirements and steps in the Using Continuous Performance Management guide, available in the SAP Help Portal. This integration is not supported for SSO (Single Sign-On) environments.

Career Development Planning

Activities in CPM can be linked with development goals and, like in Goal Management, there are two possible versions of Development Plan (Development V12 and Latest Goal Management).

Achievements can be integrated with Career Development plans. If desired, the number of achievements linked to a development goal will display on the development goal plan view. The number contains a link to a pop-up window with details of the linked achievements.

To configure integration of Continuous Performance Management and Career Development Planning:

In Development V12:

  • Navigate to Manage Templates and select the Development tab.

  • Open the Development Plan template in which you want to include the Continuous Performance Management Achievements.

  • Select the General Settings tab.

  • Select Display Continuous PM Achievements on Development goal plan.

  • Select Save.

In Latest Goal Management version

  • Integration is automatic.
  • Users can create and view activities directly from the development plan.
  • Only activities tagged as achievements display in the development plan.
  • You’re shown activities in the development plan. Feedback is linked to the activity details.

Activate, Permission, and Use Continuous Performance Management

Business Example

As the implementation consultant, you will activate, set up the permissions and complete initial functions in Continuous Performance Management.

Task 1: Enable and Grant Permissions for Continuous Performance Management

Learn how to enable Continuous Performance Management in the instance, and grant permissions to the administrator, all managers and employees in the organization.

Steps

  1. Enable Continuous Performance Management in your instance.

    1. Navigate to Performance Management Feature Settings using Action Search.

    2. Select the option Enable Continuous Performance Management.

    3. Choose Save. A Successfully saved! confirmation dialog will display. Choose OK.

    The latest version of Continuous Performance Management will be enabled by default when turning on this option.

  2. Add Continuous Performance Management Permissions using this table.

    Continuous Performance Management Permissions

    Permission CategoryPermissionRole
    Continuous Performance Management User PermissionAccess to Continuous Performance ManagementPMGM Admin, Managers and All Employees
    Continuous Performance ManagementSet View / Edit permissions for:
    • Achievement
    • Activity
    • Discussion Topic
    PMGM Admin, Managers and All Employees
    Manage Continuous PerformanceAccess to Administrative Configuration pagePMGM Admin
    Hint
    Achievement, Activity and Discussion Topics are MDF Objects that need to be imported into the instance. They may not appear immediately. In that case, you can perform a Metadata Refresh navigating to OData API Metadata Refresh and Export using Action Search, and select Refresh.
    1. Navigate to Manage Permission Roles using Action Search.

    2. Enable the permissions using the table provided above.

Task 2: Enable Continuous Performance Management Configurations

Learn how to validate Continuous Performance Management configuration, enable additional features and grant the additional permissions to the administrator, all managers and employees in the organization.

Steps

  1. Enable Continuous Performance Management configurations.

    Note

    When accessing Continuous Performance Management Configuration page, you may see an OData error pop-up message, and the Activity Status section is empty. You can follow these steps to ensure the CPM configuration is successfully completed:

    1. Navigate to OData API Metadata Refresh and Export using Action Search, and select Refresh to refresh the cache. Log out and log back in to the instance.
    2. Navigate to Continuous Performance Management Configuration and run the Validation tool.
    3. You may notice an error on the Initial Configurations. If so, choose Run Import Jobs, available in the solution proposed by the validation tool.
    4. The validation tool should not display any errors now. Close the tool, log out and log back in to the instance.
    5. Navigate back to Continuous Performance Management Configuration from the Action Search and verify the Activity Statuses are visible. Continue with the exercise steps.
    1. Navigate to Continuous Performance Management Configuration using Action Search.

    2. In General Configuration , choose Validate button to validate configurations. If you receive any error, refer to the note above to troubleshoot.

    3. Leave Activities View as the Default View when navigating to Continuous Performance Management.

    4. In Feature Configuration, verify that the following features are already enabled:

      • Enable "Discussion Topic"
      • Enable Meeting Notes
      • Enable Multiple Role Support
    5. Select the following options:

      • Enable Continuous Feedback
      • Enable Activity Feedback Linking
      • Disable Deleting Feedback
      • Enable Attachments on Activities
      • Hide the meeting histories of previous managers from the new manager
    6. Choose Save Configuration .

  2. Grant the additional permissions to PMGM Admin, Managers and Employees roles, following this table:

    Additional Permissions

    Permission CategoryPermissionRole
    Continuous Performance Management User PermissionsSelect AllPMGM Admin, Managers and Employees
    Manage Continuous PerformanceAdmin Access to Delete Continuous Feedback PagePMGM Admin
    1. Navigate to Manage Permission Roles using Action Search.

    2. Enable the permissions using the table provided above.

Task 3: Explore Continuous Performance Management as an Employee

Learn how to navigate and use Continuous Performance Management as an employee.

Steps

  1. Entering the instance as an employee, go to the main menu and navigate to Continuous Performance. Complete the following actions:

    • Create two activities.
    • Add a link to one of your Performance Goals for the first activity.
    • Post an activity update on the second activity.
    • Complete the second activity and mark it as an Achievement.
    • Start a Meeting with your manager and verify that you can see your recent changes.
    • Add a Discussion Topic.
    • Add a private note in Meeting Notes and save it.

Task 4: Explore Continuous Performance Management as a Manager

Learn how to navigate and use Continuous Performance Management as a manager.

Steps

  1. Entering the instance as a manager, go to the main menu and navigate to Continuous Performance. On the Active Channels column, select your employee. Complete the following actions

    • Create an Activity on behalf of the employee.
    • Change the link to a different Performance Goal for the first activity. If there is no other goal, you can create a goal on behalf of your employee and link it to the activity.
    • Post an activity update on the second activity and verify that you can see employee’s update.
    • In the Achievements View, verify that you can see the achievement that the employee marked from an activity.
    • Send a feedback request on behalf of the employee to one of your direct reports.
    • Start a Meeting with your employee and verify that you cannot see their private note. Mark your employee’s discussion topic as discussed.
    • Save and Finish to capture the meeting.

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