Explaining Business Process Intelligence

After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Explain Business Process Intelligence

Business Process Intelligence

Intelligent enterprises need to excel across all their critical end-to-end business processes that span multiple applications and technologies:

  • Lead to Cash: CRM and Customer Experience - Managing all aspects of the customer experience is very difficult as customer and order data is spread across multiple order fulfillment, and service delivery systems.
  • Recruit to Retire: HR and People Engagement - Understanding and managing all aspects of your workforce is increasingly challenging in our distributed and digital world. Your business processes must keep pace with your employees in order to keep them productive, engaged, and happy.
  • Source to Pay: Network and Spend Management - Assuring compliance across all of the systems involved in operational procurement is challenging because all of the spend information is spread across many different systems.  Intelligent spend analysis and governance is only possible when there is real-time visibility across all procurement categories.
  • Design to Operate: Digital Supply Chain - A lack of insight into the supply chain increases risk and costs to your business. Supply chain and logistics issues can impact every phase of your business and negatively impact customer experience.

Key takeaways of this unit

As an Intelligent, Sustainable Enterprise, you can adapt to changing situations, and act flexibly based on future planning. This is only possible when you integrate all solutions, using modern and flexible technologies to increase speed and automation in your business processes. The need for transformation has never been greater. The faster you start your transformation, the quicker you become an Intelligent, Sustainable Enterprise and gain important advantages over your competitors.

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