Explaining Business Process Management

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Describe business process management

Business Process Management

Business Process Intelligence

Enterprise Transformation

The overall goal of business process management (BPM) is to improve business performance. This can only be achieved by using a BPM software solution (for example, SAP Signavio Process Manager), which provides features to structure, model, and analyze business processes.

More concretely, business process management is an ongoing and iterative management discipline to:

  1. Capture relevant process information (for example, through interviews)
  2. Design processes (visualize tasks, decisions, and responsibilities)
  3. Execute processes (for example, by systems or employees)
  4. Document processes (for example, by creating a handbook)
  5. Measure processes (for example, cycle times, costs, other KPIs)

Business process management enables companies of all sizes and industries in applying a process-oriented management perspective on processes, but puts them into an end-to-end focus.

A comprehensive end-to-end process organization ensures that all operations in a business process work together in the best possible way and are optimized and aligned for a common purpose: meeting customer needs.

These processes range from the customer inquiry to the delivery of a product or the provision of a service. Such a process-centric focus helps to break departmental silos, as end-to-end processes don't stop at department boundaries but require the collaboration of different departments to accomplish the process goal.

SAP Signavio Process Transformation Suite

SAP Signavio solutions deliver a powerful all-in-one platform that helps you quickly realign your organization and bring changes to life at an accelerated rate. Its one mission is to support the core of your business: the processes you carry out every day.

The SAP Signavio portfolio offers a range of business transformation solutions to serve the emerging practice of customer excellence. SAP Signavio solutions bring together a full 360-degree view of outside-in and inside-out thinking, translating experiences into operational reality by putting the customer at the center of everything you do.

Customer excellence techniques build a strong connection between journeys and processes. Today, what’s decisive for success is not whether you recognize this change but how quickly you embrace it.

This approach only works with a combination of powerful solutions from SAP:

SAP Signavio Process Insights

The SAP Signavio Process Insights solution provides SAP customers with continuous monitoring, assessment, and improvement of their business processes. SAP Process Insights leverages business processes that are supported by software and continuously collects performance data. It supports connections to SAP ERP or SAP S/4HANA out of the box and ready to use. Based on the incoming data, SAP Process Insights can propose you recommendations for automating or enhancing processes. Read more about SAP Process Insights here: https://www.sap.com/products/process-insights.html or here: https://www.signavio.com/products/process-insights/.

SAP Signavio Process Intelligence

The SAP Signavio Process Intelligence solution enables collaborative process mining to help you achieve operational and experience excellence at scale. This fosters continuous, comprehensive transformations and process excellence initiatives with a data-driven approach. It gives teams visibility into real process execution, ready-to-consume insights, root-cause analysis, and monitoring capabilities. Read more about SAP Signavio Process Intelligence: https://www.signavio.com/products/process-intelligence/.

SAP Signavio Process Manager

SAP Signavio Process Manager supports process modeling, shared understanding, risk mitigation, process decision-making, and education, along with simulation capabilities that allow quick insights and reliable estimations on the impact of changes prior to implementation. It is a web-based intuitive and comprehensive modeling platform that captures, unifies, and maintains process models. Read more about SAP Signavio Process Manager: https://www.signavio.com/products/process-manager/.

SAP Signavio Journey Modeler

The SAP Signavio Journey Modeler solution enables you to operationalize customer, employee, and supplier experiences by connecting journeys, processes, metrics, systems, functions, and roles helping you understand, improve, and transform your journeys in the context of processes. A customer journey model is a combination of a tabular industry-standard journey map and business process models, metrics, IT systems, and organizational units linked to each step in the customer journey. Read more about SAP Signavio Journey Modeler: https://www.signavio.com/products/journey-modeler/.

SAP Signavio Process Governenance

The SAP Signavio Process Governance solution enables organizations to actively govern the lifecycle of processes, risks, and controls to meet the requirements of internal and external regulations and compliance. SAP Signavio Process Governance offers a fast and configurable workflow builder that allows you to use standard BPMN without spreadsheets, tracking tasks directly and compliantly. Read more about SAP Signavio Process Governance: https://www.signavio.com/products/process-governance/.

Note
BPMN - Business Process Model and Notation: a graphical representation for specifying business processes
SAP Signavio Process Collaboration Hub

The SAP Signavio Process Collaboration Hub solution is the collaborative capability to implement business transformation across the entire suite, underpinning excellence strategies for organizations across industries and geographies. It helps you transform business and workspaces with modern commenting functions, automatic notifications, presentation mode, and more. Read more about SAP Signavio Collaboration Hub:https://www.signavio.com/products/collaboration-hub/.

SAP Process Automation
The SAP Process Automation solution is an AI-powered, intuitive, and no-code solution for workflow management and RPA. Read more about SAP Process Automation: https://www.sap.com/products/process-automation.html.

As a conclusion

Business process management with SAP and SAP Signavio solutions enable your company to gather a lot of insights along your business processes. These insights are the key to sharpen and clear up your business processes to result in process excellence. In addition to that, you need to understand your business processes to automate them. The transformation of your business process goes alongside and integrates with the transformation of your company to an intelligent, sustainable enterprise.

When you want to learn more about SAP Signavio, you can visit our learning journeys.

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