Explaining SAP Conversational AI

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Describe SAP Conversational AI

SAP Conversational AI

Why chatbots matter?

SAP Conversational AI is an end-to-end, low-code chatbot platform designed for the enterprise. It’s the conversational AI layer of SAP Business Technology Platform. Train, build, test, connect, and monitor AI-powered chatbots in a single interface to simplify user experiences and business tasks across SAP and third-party solutions.

SAP Conversational AI

SAP Conversational AI uses natural language processing (NLP) to interpret the messages received from users. Through these interpretations, the machine learning-based backend extracts the intention of the user – which skill and, at the end, which action the user wants to execute. NLP extracts data out of the messages, which can enhance or even be required to execute the chatbots skills. A citizen developer can create these chatbots with the chatbot building platform without any line of code. If it is required, you can create more complex chatbots by using the integrated scripting engine or consuming the developer APIs. With a platform full of functions for chatbot building, you as a company can start building your own digital assistants in your enterprise for both internal and customer-facing scenarios.

SAP Conversational AI Capabilities

SAP Conversational AI is available in two service plans.

Community Edition
The Community Edition of SAP Conversational AI is free to use without any charge for development and try-out scenarios. You just need to create a SAP ID account to log on.

You can start using the Community Edition of SAP Conversational AI here: https://cai.tools.sap/

Standard (Application Plan)
The standard service plan of SAP Conversational AI is the enterprise edition which includes some additional capabilities and the possibility to use chatbots in productive scenarios. It is a paid service inside of the SAP BTP. It is available in different regions and is metered based on so called: Chats in Blocks.

You can learn more about the metering and pricing here: https://help.sap.com/docs/SAP_CONVERSATIONAL_AI/3aab817a03be4432abbfd00c42b23cb8/f145ad5cb53842748baaf05879ec4b1c.html?locale=en-US

More details about the service plan here: https://discovery-center.cloud.sap/serviceCatalog/conversational-ai?region=all

SAP Conversational AI Capabilities Overview

Further learning offerings for SAP Conversation AI: https://help.sap.com/learning-journeys/72ff4b1e30414104ac9c315da1ecc6b5?collapse=

Visit the product page of SAP Conversational AI here: https://www.sap.com/products/conversational-ai.html

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