Why chatbots matter?
SAP Conversational AI
SAP Conversational AI uses natural language processing (NLP) to interpret the messages received from users. Through these interpretations, the machine learning-based backend extracts the intention of the user – which skill and, at the end, which action the user wants to execute. NLP extracts data out of the messages, which can enhance or even be required to execute the chatbots skills. A citizen developer can create these chatbots with the chatbot building platform without any line of code. If it is required, you can create more complex chatbots by using the integrated scripting engine or consuming the developer APIs. With a platform full of functions for chatbot building, you as a company can start building your own digital assistants in your enterprise for both internal and customer-facing scenarios.