In this course we explore SAP Business Technology Platform and its role within the scope of intelligent sustainable enterprise. There are two possible business scenarios that can be your starting point for transforming to an intelligent enterprise.
- New customer scenario (Scenario A)
- Your company is not an SAP customer. You have heard of the intelligent enterprise strategy and SAP S/4HANA Cloud, and are interested in implementing it. You plan to take a greenfield approach to implement this.
- Existing customer scenario (Scenario B)
- Your company has been an SAP customer for decades, starting with SAP R/3. At the moment you use an SAP Business Suite. You want to move to a S/4HANA Cloud, but you want to do the transformation before your maintenance support for the SAP Business Suite ends. By accelerating your transformation, you will lower your TCO and get value out of the capabilities of intelligent enterprise before your competitors. You want to implement this strategy with RISE with SAP. You plan to take a brownfield approach in implementing this, and to create extensions and custom development on the SAP Business Technology Platform.
- Greenfield implementation - newly implemented system with nothing transferred from the old system
- Brownfield implementation - newly implemented system with transferred data from the old system
- Bluefield implementation - newly implemented system with selective transferred data from the old system
Please choose the scenario which you can identify more with (A or B). For the concepts of the SAP Business Technology Platform as a building plate for the intelligent enterprise it doesn't matter whether you are scenario A or B. Furthermore, it's not important which implementation you choose to make the transformation. The concepts and use cases remain the same. The type of implementation you choose will only impact how the implementation starts and how it is completed at the end of the process.
Cloud software is an essential part of the intelligent, sustainable enterprise. Before we explore the intelligent, sustainable enterprise in detail, we need to clarify some cloud-specific terminology.
Cloud services differ in different types of deployment. Depending on who offers the services and to which target group they are targeted, it is referred to as:
- Public Clouds
- Private Clouds
- Hybrid Clouds
- Public Cloud
The public cloud is an offer of a freely accessible provider, which makes its services openly accessible to everyone via the Internet. Webmailer services, or Google Docs, are examples of public cloud offerings, as well as the paid services of Microsoft Office 365 or SAP Business ByDesign.
- Private Cloud
For privacy and IT security reasons, organizations often prefer to continue to run their IT services themselves, and make them accessible only to their own employees. If these are offered in such a way that the end user in the enterprise can take advantage of cloud-typical added value, such as a scalable IT infrastructure or installation, and maintenance-free IT applications that can be used via the web browser, then it is called a private cloud. Often, however, these additional values are not, or only partially achieved, in so-called IT infrastructures.
- Hybrid Clouds
Hybrid clouds are called hybrid forms of these two approaches. For example, certain services at public providers run over the Internet, while data-critical applications and data are operated and processed in the enterprise. The challenge here lies in the separation of business processes into data protection critical and non-critical workflows. The prerequisite is a clean and consistent classification of the data available and processed in the company.
As we are now familiar with the cloud deployment models we need to clarify the type of software, or we could also say the market sectors of cloud products:
- Infrastructure-as-a-Service (IaaS)
- Subscribing to hardware resources based on your needs, on-demand. This includes networking, storage, server and virtualization. Hiring infrastructure rather than owning it allows you to maximize the creativity of each team instead of limiting it to the capabilities of a central architecture team. Whenever you need more or less resources, you can adapt your subscription and that results in working more flexibly and being more cost effective.
IaaS provider include the hyperscalers Google Cloud Platform, Azure, Amazon Web Services (AWS), and in addition many more.
- Platform-as-a-Service (PaaS)
Subscribing middleware functionalities on top of your virtual infrastructure. You can adapt and extend the platform with your custom logic and often with predefined services which you can activate and use. Cloud platform services often offer security functionalities for authorization and authentication, clustering, load balancing, routing, or database services. A cloud platform can be used to manage and maintain all operative processes for your infrastructure. You can easily start building your own applications or using predefined services.
SAP offers a product in the PaaS market sector: The SAP Business Technology Platform. The SAP Business Technology Platform offers a lot of services and middleware functionality. The SAP Business Technology Platform is built using a lot of SAP and open source technology.
- Software-as-a-Service (SaaS)
Subscribing to applications based on your needs on-demand, means that it doesn't matter whether it's traditional business software or entertainment media - almost everything today is a SaaS solution. You can pick and choose component applications, everything from traditional business software to virtual infrastructure management tools, all delivered and operated over the web. The provider ensures security, availability, and performance. Often, you don't have much ability to customize the SaaS services. You can only consume them and sometimes make some small configurations, or manage the users with access to your subscription. SAP also offers several products in the SaaS market sector - just to list a few:
- SAP Analytics Cloud
- SAP Customer Experience
- SAP SuccessFactors
Intelligent, Sustainable Enterprise, overview
The goal of SAPs strategy is to achieve the intelligent, sustainable enterprise. An intelligent, sustainable enterprise is one that consistently applies advanced technologies and best practices within agile, integrated business processes. SAP can help you build an intelligent, sustainable enterprise by enabling you to:
- Use powerful technologies to collect insights about customer, partner, and employee sentiment to sense opportunities, risks, and trends.
- Infuse AI and Machine Learning into your business processes.
- Employ tools to understand what is happening across your business and why.
- Build flexible value chains and apply leading-edge industry practices to understand and manage your environmental impact.
- Implement vertical industry-specific processes in the cloud to run your value chain end to end.
An intelligent, sustainable enterprise connects experiences and operations using experience management (XM) solutions, a business technology platform, and a suite of applications. We believe that best-run businesses are intelligent, sustainable enterprises - breaking down silos and adopting intelligent, dynamic, cross-functional business processes to deliver optimal experiences.
At SAP, we provide the foundation for companies to become an intelligent, sustainable enterprises with software solutions, technology and business processes to drive forward the digitalization on a cloud based infrastructure. An intelligent, sustainable enterprise consists of:
- Business Processes: Transform business processes and achieve customer excellence at scale. Continuously analyze, model, simulate, automate, improve, and monitor processes efficiently.
- Applications: With a wide range of software solutions SAP want to achieve an overall and sustainability supporting ecosystem of business applications for an intelligent, sustainable enterprise.
- Technology: As the technology layer of the intelligent, sustainable enterprise SAP offers the SAP BTP with the freedom and flexibility to build, manage, and deploy your applications anywhere on one holistic platform. The infrastructure is delivery by SAP itself or the four hyperscalers AWS, Microsoft Azure, Google Cloud Platform or Alibaba Cloud.
- Sustainability management - Become best-run by running sustainably.
The solutions of an intelligent, sustainable enterprise covering the areas Enterprise resource management, Spend Management, Human capital management, Customer relationship management and more. That is based around the SAP S/4HANA Cloud and other SAP solutions. These solutions are for example :
- SAP Ariba*
- SAP SuccessFactors*
- SAP Fieldglass*
- SAP Concur*
- SAP Analytics Cloud*
- SAP S/4HANA
- SAP Customer Experience*
- Qualtrics CoreXM*
- And more.
SAP S/4HANA is the latest collection of business applications from SAP. As this product offers many business processes that are already optimized for use on the innovative database SAP HANA, your enterprise can quickly benefit from the evaluation speed possible with SAP HANA. You can use it on-premise or as a cloud solution.
For more information, see https://www.sap.com/products/enterprise-management-erp.html and https://www.sap.com/products/s4hana-erp.html
Digitally transform your business to collaborate efficiently and safely with suppliers and trading partners anytime, anywhere on Ariba Network. SAP Ariba's cloud-based solutions make it easier to collaborate and compete.
Now you can manage the entire purchasing process, while controlling spending, finding new sources of savings, and building a healthy supply chain. Build stronger relationships through automation, network connections, and data-driven insights. With SAP Ariba's spend management solutions and SAP Ariba Network, you can consolidate and control all your spend, end-to-end, on a single, integrated platform in the cloud.
For more information, see https://www.ariba.com/
SAP SuccessFactors: HXM Suite
As the next generation of human capital management (HCM), human experience management (HXM) shifts the focus from supporting transactional HR processes to delivering experiences that serve employees first. The SAP SuccessFactors HXM Suite is unique in that it builds on the best of HCM while layering in critical employee experience capabilities and insights. SAP SuccessFactors is a cloud-based human resource software which covers everything from core HR, payroll, and people analytics to the four pillars of talent management: recruiting, learning and development, compensation, and performance management.
For more information, see https://www.sap.com/products/human-resources-hcm.html
SAP Fieldglass is a cloud-based, open, external workforce management and services procurement platform that helps organizations find, engage, and manage all types of flexible resources - from temporary staff to Statement of Work-based consultants, to freelance workers and more.
For more information, see https://www.fieldglass.com/
SAP Concur provides travel and expense management services to businesses: Simplify expense, travel, and invoice management in the cloud, and get greater visibility.
For more information, see https://www.concur.com/
SAP Analytics Cloud
SAP Analytics Cloud combines BI, planning, predictive, and augmented analytics capabilities into one simple cloud environment. Powered by AI technologies and an in-memory database, it is one of the most advanced analytics solutions available today. The topic analytics (including the SAP Analytics Cloud) surrounds the intelligent suite and it's industry solutions to support the intelligent enterprise with powerful insights at every step.
For more information, see: https://www.sap.com/products/cloud-analytics.html
SAP Customer Experience
SAP Customer Experience is an integrated offering designed to modernize the sales-only focus of legacy CRM solutions. Following the completed acquisitions of market leaders Hybris, Gigya and CallidusCloud, SAP now ties together solutions to support all front-office functions, such as consumer data protection, marketing, commerce, sales and customer service.
For more information, see https://www.sap.com/products/crm.html
Operational data (O) - like costs, revenues, and sales - show what is happening in your business. But you also need experience data (X) to understand the feelings of the people involved and why things are happening. SAP Experience Management solutions combine X-data and O-data. By collecting experience data at every meaningful touch point, you can analyze and understand experience gaps and determine what to do about them.
Learn more about SAP Experience Management (XM) on: https://www.sap.com/products/experience-management-xm.html
SAP Experience Management is powered by Qualtrics. Learn more about Qualtrics: https://www.qualtrics.com/
SAP S/4HANA Cloud as the central Enterprise resource planning solution combined with other solutions from SAP, offers a range of functionalities. In addition, there are the Industry Cloud solutions from SAP and partners.
SAP Industry Cloud solutions offers a range of industry specialized applications built on SAP BTP for the industry needs. These solutions are interoperable with our intelligent suite, enabling you to drive business transformation profitably and sustainably, seize new opportunities, and manage business disruption and changes within your industry.
Based on this, a company can use innovative new functionalities at their scale, integrated in the SAP portfolio.
The SAP Industry Cloud offers apps in lots of industries, for example, automotive, retail, public sector and many more.
For more information, see https://www.sap.com/industries/industry-cloud.html