Common Business Use Cases
Business customers expect the same innovative buying experiences as do individual customers. At the same time, your organization expects to offer product data in all sales channels, in a consistent way, without the costly requirements of double maintenance.
In many business scenarios, orders created and stored in SAP Commerce Cloud, are transferred to SAP S/4HANA Cloud for order fulfillment. The order status for the sales documents are updated in SAP S/4HANA Cloud and transferred to SAP Commerce Cloud.
In addition, relevant master data, such as products (including classification, prices, and discount data), stock level, business partners, and connected contact persons are replicated and transferred from SAP S/4HANA Cloud to SAP Commerce Cloud.
The following example illustrates some of the common business use cases when data is generated within one of the systems and then replicated or transferred to the other system.
SAP Commerce Cloud integration features are provided through one or more modules, composed of separate extensions. Some integration features are intended for Business to Customer (B2C) scenarios. Others are intended for Business to Business (B2B) scenarios, with other features available for both, B2C and B2B scenarios.
The optional SAP Commerce Cloud, Integration Extension Pack, provides additional integration solutions that are pre-developed for specific purposes. The structure of the integration extension pack reflects the modular architecture of SAP Commerce Cloud.
The names and corresponding features of these modules can be challenging.
Let’s clarify these names.