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The Bike Company has decided to use SAP S/4HANA Service to map the service business processes.
Overview of SAP S/4HANA Service
Watch the following video to learn more about SAP S/4HANA Service in the intelligent enterprise.
Service processes could formerly only be mapped via SAP Customer Service (CS) which is still available in SAP S/4HANA via the compatibility mode. The Bike Company has decided to use the enhanced features of SAP S/4HANA Service instead.
The design of SAP S/4HANA Service eliminates functional redundancies and data replication:
Best of both worlds: Identify functional redundancies, and select the most suitable object/engine/process.
Unify CRM and S/4HANA objects: Unified objects share the same database representation, thus require no middleware.