Mapping the Service Business Processes to the Lead-to-Cash Process

Objective

After completing this lesson, you will be able to Summarize the lead-to-cash – service process based on SAP Best Practices.

Integrated Service Solution

The Bike Company implementation project is currently in the Realization phase, in which the end-to-end processes are tested by the project team.

You are already familiar with the detailed structures of the different areas, such as financial accounting, management accounting, human resources, purchasing, production, and sales. You will find out now how the Bike Company benefits from using the integrated service solution.

The selected scope items for all areas were assigned to the business processes of the Bike Company by Ivan. This enables the project team to understand which summarized scope items are used to represent a core process within the Bike Company.

Based on best practice scope items, Ivan has created a summarized business process for the Bike Company’s service process. The following is a high-level overview of the steps in the service process that Ivan created.

Please select the business process steps below or select Next to learn more.

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