Exploring Work Order Statuses and Approvals

Companies reflect many different statuses for their Work Orders depending upon their workflow configuration choices.

After a work order has been created and throughout the lifecycle in SAP Fieldglass, the status will automatically update based on different actions and variables.

Let’s look at what each of the different statuses mean about the work order.

Now that we understand the statuses a Work Order can reflect, we will focus on the buyer approval process as part of the contingent workflow.

Play the video to learn about the approval process for the Accounting Clerk Work Order that Mateo created.

Now let’s follow the approval process within SAP Fieldglass itself.

Select the step marker in the image below to follow the work order approval process.

Supplier Accepts the Work Order

Once a work order is created, edited, and approved from the buyer side, the supplier must accept or decline the work order.

During the acceptance process, the supplier is prompted to enter an email address for the worker- this is where the SAP Fieldglass worker registration email will ultimately be sent and can be changed at a later date if needed.

If the supplier declines the work order, the buyer will need to make the suggested changes, or negotiate them with the supplier, and then they can resubmit.

Suppliers use the action buttons in the header section of the work order to either accept or reject it.