After completing this lesson, you will be able to:
Escalation Thresholds are used to define when and if notifications should be sent to the primary supervisor of a user if that user has not completed a work item within a specified timeframe. Escalation thresholds ensure that there are no undue delays in the workflow.
For example, if Mavis doesn’t approve a Work Order within 7 days of it being posted, her immediate supervisor is notified that the approval is still waiting.
Escalation messages can be sent to a user's email address.
Select the Thresholds-Escalation admin object from the Workflow section of the admin menu to view the list of escalation thresholds set up in in WorkingNet’s tenant.
WorkingNet wants to add an Escalation Threshold to the approval process for newly added SOW Workers.
As they are using SOW functionality more often, they have found that they often have to remind one another to approve SOW Workers that are submitted by the supplier.
By adding this escalation threshold, you, as the SAP Fieldglass administrator for WorkingNet, will take care of establishing that reminder for them.
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