Depending on the nature and volume of the service being provided from supplier to buyer, the supplier will need to engage workers to actually carry out the tasks and activities related to the service deliverables. Standard design and functionality of SOW Workers in SAP Fieldglass allows tracking of these personnel as part of the overall service agreement.
Buyers enable SOW workers by adding the necessary roles to the SOW. The supplier may then assign specific workers to these roles either during the initial negotiation of terms, after the statement of work is fully approved, or at any time during the agreed service duration, depending on the administration setup.
The use of workers is optional on a Statement of Work. Some SOWs, like the one for WorkingNet’s data center expansion project, include workers. However, in some cases the nature of the service may not require an individual, or even a crew of workers, to execute tasks and activities. The buyer may also simply choose not to track how the service is being provided, only that the agreed outputs are delivered to the defined milestones.