Position of the Topic in the Complete Training Scenario
The figure illustrates the position of value added services in the process flow.
In addition to the delivery of fashion goods, a customer requires all items to be labelled with size information. Some special items are to be ticketed with a special promotion ticket.
Value Added Services - General Information
Customers frequently request price labels, a certain kind of packing, or other special services for the fashion materials they have ordered. These special services are added to the fashion materials before they are delivered to customers. Depending on the kind of service and its complexity, you will need materials, expertise, or more personnel to provide the service. These services increase the value of fashion materials that you will finally deliver to the customer, and are referred to as value-added services (VAS).
You can map these specific customer requirements, including the costs involved in fulfilling them, as value-added services (VAS). All the information related to these services is assigned by using conditions and determined later in application documents such as sales orders, stock transport orders, and purchase orders. This way you always have information about the services your customer wants with respect to specific fashion materials, during the complete customer-order process. This information can also be added manually in the aforementioned documents in some exceptional scenarios.
During order processing, all of the necessary services specified and related information - including prices, is present in the documents. They are then transferred to the follow-on documents such as outbound delivery, inbound delivery, and so on. This is done to help the warehouse personnel carry out the special tasks needed before delivering the goods in a timely and precise manner. The additional ability to manage freely definable information fields during condition maintenance can be used to pass the necessary information to an external system such as warehouse management