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Course Content
Record of Achievement
Getting Started with Support from SAP (Support Accreditation)
Unit 1
Using Self-Service and Case Prevention
9 Lessons
32 mins
After completing this unit, you will be able to:
- Analyze the capabilities of SAP for Me
- Explain the role and features of SAP Support Portal
- Describe the purpose and benefits of engaging with SAP Community
- Apply product knowledge in SAP support
- Apply your understanding of the scope of support to determine which types of issues fall within its boundaries
- Use the knowledge base for self-service and case prevention in SAP cloud solutions
- Demonstrate how to use Guided Answers effectively in problem-solving
- Use support assistant to navigate, access, and leverage SAP support resources for issue resolution
- Use the support log assistant to identify issues and recommendations within support-related files for system maintenance
Unit 2
Learning About Live Support Channels
8 Lessons
30 mins
Unit 3
Explaining SAP Cloud ALM
3 Lessons
47 mins
Unit 4
Analyzing Supplementary Material
2 Lessons
15 mins
Record of Achievement
Pass all the quizzes and receive a digital badge
Getting Started with Support from SAP (Support Accreditation)
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