Describing Social Media Integration

After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Describe Social Media Integration

Social Media Integration

Creating a Personalized Customer Experience

The social media vision for the Next-Generation Support concept is a market-leading customer experience that delivers proactive, prescriptive content to SAP customers. Communicating with our customers through social media creates a personalized customer experience while providing quick responses to issues or questions, delivering critical updates and troubleshooting.

SAP Knowledge Base Articles, SAP Notes, guided answers, wikis, blogs, and videos are promoted through the following channels as well as Product Support channels, such as Expert Chat and Schedule an Expert services, and SAP ONE Support Launchpad.

Follow Product Support social media channels for real-time support updates and helpful product-specific resources for s-users and administrators.

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