Creating a Personalized Customer Experience
The social media vision for the Next-Generation Support concept is a market-leading customer experience that delivers proactive, prescriptive content to SAP customers. Communicating with our customers through social media creates a personalized customer experience while providing quick responses to issues or questions, delivering critical updates and troubleshooting.
SAP Knowledge Base Articles, SAP Notes, guided answers, wikis, blogs, and videos are promoted through the following channels as well as Product Support channels, such as Expert Chat and Schedule an Expert services, and SAP ONE Support Launchpad.
- Twitter: @SAPSupportHelp allows customers to ask questions, and Customer Interaction Center moderators quickly respond and may direct customers to channels such as the SAP Support Portal service, the SAP ONE Support Launchpad, Expert Chat, and Schedule an Expert.
- YouTube: The YouTube playlist for Next-Generation Support includes a video series for all new product support tools. Find more information on Services and Support from SAP and the Teal-Time Support playlist.
- Interviews and blogs on our support strategy with Andreas Heckmann, Head of SAP Customer Success Services: https://cn.linkedin.com/in/aheckmann.
- Facebook: https://www.facebook.com/SAPDigitalBusinessServices.
Follow Product Support social media channels for real-time support updates and helpful product-specific resources for s-users and administrators.
