There are a number of different resources available to you and the customer.
Knowing what is out there helps you greatly during the implementation process.
Additionally, being able to direct the customer to the resources reduces the amount of questions they may have for you by making them more self-sufficient.
Let’s take a closer look at what is out there!
The SAP Help Portal and the Support Portal are two areas customers can go to get questions answered. You will also find the information on these pages helpful during configuration.
SAP Support Portal contains:
Knowledge Base items
Used with customers to identify their needs. You are responsible for:
- Explaining the options available in the configuration workbook
- Providing feedback and suggestions
- Configuring the instance to match customer requests documented in the configuration workbook after sign-off
Business Beyond Bias
As you learn more about your customers’ needs and requirements, you will learn about the business and workforce challenges that prompted them to invest in an HXM solution.
One very common workforce challenge facing businesses today is the need to create diverse, inclusive workforces and practices. SAP SuccessFactors has capabilities embedded across the full suite that enable customers to prevent, detect, and eliminate bias in their processes, supporting diversity and inclusion within the HR department and across the enterprise.
Typically, customers view diversity and inclusion changes in the context of educational programs, not in how they enable HR and HR functions via software. As a result, customers may not be aware that some of the configuration decisions they make could impede their ability to fully realize this value.
As an implementation professional, you are on the frontlines of helping customers configure and deploy their solutions in a way that helps them detect, prevent, and ultimately eliminate bias in their talent processes.
Learn more about the configuration decision points across the full suite that help customers move their business beyond bias, as well as talking points on this topic in the Business Beyond Bias folder in the Learning Room.
Data protection and privacy features
Several data protection and privacy features have been made available to our customers and some existing features have been enhanced.
The data protection and privacy features include, for instance, the ability to report on personal data changes and the capacity to report on all the data subject’s personal data available in the application. Customers will also have options to configure data retention rules at country level for active and inactive employees that will permanently purge personal data from SAP SuccessFactors applications.
It is the customer’s responsibility to adopt the features that they deem appropriate. More information can be found on the SAP Help Portal.
There are a number of additional resources that provide more information about SAP SuccessFactors:
SAP SuccessFactors, An SAP Company
- Road map explorer
Online system help
Task-specific lab guides
For information about courses and registration, contact Success Academy at SFHCMGlobalTraining@sap.com.