After completing this lesson, you will be able to:
A malfunction report describes the malfunction or damage of a technical object.
Based on the malfunction report, you can plan maintenance work including necessary spare parts.
Once the repair work has been completed, you can document time confirmations as well as technical confirmations, for example, regarding causes.
The Status Management function deals with general status management and its use for technical objects in Enterprise Asset Management (technical objects, orders, notifications).
You can use status management to describe and recognize whether particular business transactions can be performed for an object.
The two types of status are:
You can also set the system statuses directly in the Order and Notification List.
You can make the following changes to the system statuses:
You can set the system status for the following:
After you create an order, you can put it in process. When the required information is entered, you can release the order. In Asset Management, the system status Complete (Technically) means the order is complete or closed. However, order settlement can still be carried out. The status Closed is final and means the order is locked and can no longer be changed.
You can also set the system statuses directly in the Order and Notification List.
| Prerequisites | Effects |
|---|---|
The order is created. |
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| Prerequisites | Effects |
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The user status must not prevent the order release. |
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| Prerequisites | Effects |
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The user status must not prevent the completion confirmation. Individual time completion confirmations have already been entered for operations or the order header. | The maintenance planner sees that the maintenance work has already been started. Changes to the order can be entered, if necessary. The planner must then ensure that the workers are made aware of the changes. |
| Prerequisites | Effects |
|---|---|
The user status must not prevent the final completion confirmation. The flag for final confirmation needs to be set. | The final completion confirmation reduces the capacity requirements and sets the status Finally confirmed. |
| Prerequisites | Effects |
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The user status must not prevent the technical completion. A settlement rule must be available. |
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| Prerequisites | Effects |
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The user status must not prevent the business completion. The order is technically completed. The order is fully settled and has a balance with the value zero. |
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| Prerequisites | Effects |
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The user status must not prevent locking. |
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| Prerequisites | Effects |
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The user status must not prevent the deletion indicator being set. |
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This scope item uses order recording after an event to log unforeseen and urgent maintenance work by creating and confirming an order in the same operation. The technician can identify an issue affecting a piece of equipment, immediately fix the issue, and later report the time spent and the material consumed. It can then be used for planning objects (such as maintenance orders) and for actual recording (order confirmation, notification data, and goods movements). Planned data does not differ from the actual data, which is the work recorded on an operation corresponding to the confirmed actual work. The order is created, released, and if required, technically completed. In addition, you can install, dismantle, or replace pieces of equipment.
The key benefits are:
Support processing of maintenance operations with internal resources.
Increase transparency of costs and time spent on individual assets for maintenance purposes.
Simplify actual order cost-tracking and assignment of costs to settlement receiver for greater transparency and control of costs.
Enable recording of working times on the cost objects for tracking effort.
The key process flows are:
Report malfunction
Repair malfunction
The following table lists the SAP Fiori apps that are used business roles in the Emergency Maintenance (BH2) process steps:
| Process Step | Business Role | Transaction/App |
|---|---|---|
Report Malfunction After-event recording or confirm unplanned job is useful when an event has occurred which requires quick and immediate intervention from the maintenance technician. In such an emergency, the maintenance technician performs the required maintenance activity to restore the condition of the equipment. The maintenance technician identifies an issue on a piece of equipment, immediately fixes the issue and reports later the time spent and the material consumed. In most cases, technicians are not able to identify the equipment number and searches the hierarchy of the Functional Location. | Maintenance Planner | Report and Repair Malfunction (F2023) |
Repair Malfunction After-event recording is useful when an event has occurred which requires quick and immediate intervention from the maintenance technician. In such an emergency, the maintenance technician performs the required maintenance activity to restore the condition of the equipment. The maintenance technician identifies an issue at a piece of equipment, immediately fixes the issue and reports later the time spent and the material consumed. Very often the technician is unable to identify the equipment number and searches the hierarchy of the Functional Location. | Maintenance Technician | Report and Repair Malfunction (F2023) |
Post Goods Issue The material which is actually consumed will be posted by Warehouse Clerk. | Warehouse Clerk | Post Goods Movement (MIGO) |
Complete Malfunction Report Maintenance technicians record the damage details, causes, and activity code for future analysis. After that, the technicians set this malfunction report as complete and close it. | Maintenance Technician | Manage Malfunction Reports (F2023) |
