Introducing Nonconformance Management (2QN)

After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Introducing nonconformance management (2QN)

Introduction to Nonconformance Management (2QN)

How to Access SAP S/4HANA Cloud, public edition Scope Item Process Flows and Test Scripts

  1. Navigate to SAP Best Practices for SAP S/4HANA Cloud, public edition for Enterprise Management.
  2. Select a country localization from the Version dropdown list.
  3. If necessary, select the Login icon in the upper left corner to log in.
  4. Go to the Accelerators section and, under General Documents, select the link SAP Best Practices content library.
  5. Select the relevant scope option checkboxes to filter information and locate scope item test scripts and process flows.
Ignore the BPMN2 version of process flows.


This scope item describes the management of defects and nonconformances. The quality technician creates a defect record and if required, adds a picture that documents the defect. The quality engineer further processes the defect record by documenting immediate, corrective, and preventive actions. After defect resolution, the quality engineer closes the defect record.

In addition to general defect category, a new defect category is introduced which can be used to handle defects which occur during production. That is, the assignment of production order, material, plant and defective quantity has been enabled.

Furthermore, the quality engineer monitors and analyzes defect records from various sources (for example, defects detected during quality inspection or manually created defects) and deduces common preventive actions.

If required, the quality technician creates additional, manual inspection lots for the available inspection origins to perform additional quality inspections. After inspection results have been captured, the quality engineer makes a usage decision to close the manual inspection process.

Key Process Steps

Manage defects:

  • Record defect
  • Process defect
  • Complete defect processing
  • Record defect using SAP CoPilot
  • Assign defect to quality notification

Manual inspection process:

  • Create inspection lot
  • Record inspection results
  • Make usage decision


  • Capture defects and nonconformance for documentation and for further processing
  • Decide whether a simple defect can be managed as a generic defect or must be escalated to a quality notification for comprehensive processing
  • Execute quality tasks to mitigate or resolve the defect
  • Change quality tasks and defects using mass-processing
  • Capture status of quality task
  • Evaluate the defect data comprehensively
  • Define and execute additional manual quality inspections

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