SAP Learning Journey

Understanding Process Steps and Business Roles for Quality Management of Internal Problems (2QP)

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Define process steps for quality management of internal problems (2QP)
  • Identify business roles for quality management of internal problems (2QP)

Process Steps for Quality Management of Internal Problems (2QP)

Applicable Process Steps

Process StepsDescription
Create Quality Notification with Basic DataIn this process step, you create an internal quality notification and capture the most important data. Processing of the notification is started by setting a corresponding lifecycle status.
Capture Defects, Define Root Cause Analysis, and Document Immediate ActionsIn this process step, a root cause analysis is triggered and defects are maintained. Furthermore, immediate actions (such as defect containment actions or defect mitigation actions) are documented.
Define Corrective ActionsIn this process step, corrective actions on notification and on defect level are created, assigned to responsible processors and released for processing.
Execute Root Cause Analysis and Corrective Actions, and Document OutcomeIn this process step, the tasks that are assigned to a user with the role user responsible are displayed in a worklist. Feedback to tasks is entered and processing is finished by changing the task status.
Review Root Cause Analysis and Document Root Cause, Review Corrective Actions

In this process step, completed tasks are reviewed and the root cause identified in the root cause analysis is documented on defect item level.

Define Preventive ActionsIn this process step, preventive actions on notification and defect level are created, assigned to responsible processors, and released for processing.
Execute Preventive Actions and Document OutcomeIn this process step, the tasks that are assigned to a user with the role user responsible are displayed in a worklist. Feedback to tasks is entered and processing is finished by changing the task status.
Review Preventive ActionsIn this process step, completed tasks are reviewed.
Complete Quality NotificationIn this process step, the notification and related objects are reviewed and the notification is closed.
Display a List of Quality Notifications (optional)In this process step, a list of notifications with respect to a certain material is displayed in a worklist for overview purposes or management quality analysis.
Display a List of Quality Notification TasksIn this process step, you can get a list of tasks, for example, tasks that a specific user is responsible for, tasks for a department and tasks that are connected to a certain material.

Business Roles for Quality Management of Internal Problems (2QP)

Click on the available pictogram to display according information and the relevant piece of the hierarchy.

Access to business applications is controlled by role-based authorization management. You assign Business Roles to Business Users, and the roles provide access to business tasks. Business Users are defined as employees, contractors, or other individuals that need access to the SAP S/4HANA Cloud, public edition system.

How to find Business Roles for a scope item

  1. Navigate to https://rapid.sap.com/bp/#/BP_CLD_ENTPR.
  2. Select your country localization from the Version drop-down list.
  3. In the Solution Scope section, expand the relevant scope item group.
  4. Select a scope item.
  5. Download the test script.
  6. Navigate to the Roles section of the test script.

A Business Role is assigned to a Business User to grant permission to access applications in SAP S/4HANA Cloud, public edition.

One or more Business Catalogs have been assigned to a Business Role. Business Catalogs include access to one or more applications, dashboards, or displays of data.

Administrators can control visibility to the data granted through the catalog by applying General Restrictions to Business Catalogs. By maintaining access restrictions, you can define the subset of all existing business objects a user can view (read) or edit (write) when working with a particular business role.

The Business Catalog defines which access categories are available (Value Help, Read, Write), and for which fields restriction values can be maintained. The fields vary per catalog, as they are based on the fields within the apps in the catalog. The Business Role aggregates restrictions for all Business Catalogs.

Administrators define a restriction based on a supported field (for example, company code, country, controlling area, and so on). Supported restriction fields vary per Business Catalog, as they are based on the fields within the apps in the catalog. You can restrict data access for the Value Help, Read, and Write separately. Read access always includes Value Help access, and Write access always includes Read access.

How to identify the Business Catalog(s) mapped to a Business Role and the Fiori application(s) mapped to a Business Catalog:

  1. Log into the SAP S/4HANA Cloud, public edition system.
  2. Select the Manage Business Roles application from the Launchpad.
  3. Select a Business Role.
  4. Select the Assigned Business Catalogs tab to view the standard Business Catalogs assigned to the standard Business Role.
  5. Select a Business Catalog.
  6. Select the Catalog Description tab to view the Functional Description, Authorization Criteria, and Associated Catalogs information.
  7. Select the Applications tab to view the Fiori apps mapped to the Business Catalog.
Note
Please do not edit SAP Standard Business Roles directly. To customize Business Roles, always make a copy of the SAP Standard Business Role or use the option Create From Template in the Maintain Business Roles application.

To apply General Restrictions, an Administrator should first make a copy of the SAP Standard Business Role, or create a new role based on the SAP Standard Business Role Template. For example, if you need to restrict access in the Accounts Payable Accountant Business Role for some users to only Company Code 1710 (United States), and for some users to only Company Code 1010 (Germany), you will create two new Business Roles based on the SAP Standard Accounts Payable Accountant role. You should name the roles accordingly (for example, Accounts Payable Accountant_1710). In the first business role, you will edit the role and maintain the restriction value(s) for the entire Business Role (that is, define the Company Code field = 1710). Then, you may edit the individual business catalogs within the role and define the access category (Value Help, Read, Write) as Restricted. When you create a new Business Role, the Read access is set to Unrestricted and Write access is set to No Access by default. When an access category is Restricted, you must select a specific field value (for example, Company Code = 1710) or grant unrestricted access. If you leave fields empty within a business catalog, a user will be assigned No Access to the field in the business catalog's granted apps.

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