How to access the process flow (if available) and test script for solution process Credit Memo Processing for Service Management (4GG)
Navigate to the list of solution processes on the SAP Signavio Process Navigator website. Use URL https://me.sap.com/processnavigator and choose Solution Process. You can now see a list of all available solution processes.NoteLog on to SAP for ME if needed.
- Using the Search in SAP Signavio Process Navigator field (in the top right corner of your screen), search for solution process 44GG.
- In the resulting list, select the entry for the current (i.e. the most recent) version of the solution process for solution scenario Best Practices for SAP S/4HANA Cloud. You can now see the details for the solution process.
- Choose Accelerators.
- Choose Test Script to download the test script as a Microsoft Word file, and open this file.
- If available, choose Set-up instructions to open the set-up instructions for the solution process.
Getting an overview of Credit Memo Processing for Service Management (4GG)
Key process flow for scope item Credit Memo Processing for Service Management (4GG)
The process flow as supported by scope item Credit Memo Processing for Service Management (4GG) consists of the following steps:
- Create a credit memo request for a certain service process.
- Approve and review workflow items for credit memo requests.
- Create the actual credit memo document.