Business roles for testing and executing scope item Service Monitoring and Analytics (43B)
| Business role | Business role ID as delivered by SAP |
|---|---|
| Customer Service Manager | SAP_BR_CUSTOMER_SRVC_MGR |
| Customer Service Representative - In-House Repair | SAP_BR_CUST_SRVC_REP_REPA |
| Configuration Expert - Business Process Configuration | SAP_BR_BPC_EXPERT |
| Sales Manager | SAP_BR_SALES_MANAGER |
The above table provides an overview of all the standard business roles that are used when testing and executing scope item Service Monitoring and Analytics (43B).
NoteThis information is based on the test script for scope item Service Monitoring and Analytics (43B), which can be found on and downloaded from the SAP Best Practices Explorer website at http://rapid.sap.com.
These roles can be used as a template to create your own business roles for your business users working with scope item Service Monitoring and Analytics (43B).