Explaining the Process Steps and Business Roles for Solution Process 6GU

The main characteristic of the business process supported by scope item Service Contract Management with Advanced Variant Configuration (6GU) is that it allows for the use of a configurable product in the service contract that is being created.

The variant configuration functionality used in this context is Advanced Variant Configuration. Currently, single-level configurations are supported.

Note

Advanced variant configuration functionality is also supported in service orders and service confirmations. Scope item Service Management with Advanced Variant Configuration (6GS) supports this process. For use of advanced variant configuration in a solution order, see scope item Solution Order Management with Advanced Variant Configuration (6HY).

Note

A separate license for the use of Advanced Variant Configuration (AVC) functionality as used in the scope items described, is required.

After creating the contract with the configurable product in it as an item (step 1), and entering the configuration (i.e. choosing the values for the characteristics with which the product is configured: step 2), the pricing of the service contract can be checked (step 3). After this, the contract is released and can be output (e.g. printed).

The rest of the process is very similar to the standard process as described for scope item Service Contract Management (3MO). For example the way service contract billing (step 4) is handled.

Note

The SAP Fiori app called Manage Service Contract Templates can be used to create template service contract documents, that can be used as a basis for creating real service contracts for customers.

Since release 2302 of SAP S/4HANA Cloud it is also possible to add configurable products as service contract template items. Any characteristics and characteristic values that are configured for/maintained in the template are forwarded to any follow-up service contract(s).

You can use the following simulations to work your way through the main process steps for scope item 6GU:

ExerciseStart Exercise

The table above provides an overview of all the standard business roles that are used in the Service Contract Management with Advanced Variant Configuration (6GU) scope item.

Note

This information is based on the test script for scope item Service Contract Management with Advanced Variant Configuration (6GU), which can be found on and downloaded from the SAP Best Practices Explorer website at http://rapid.sap.com.

These roles can be used as a template to create your own business roles for your business users working with scope item Service Contract Management with Advanced Variant Configuration (6GU).