Business roles for scope item Service Order Processing with SAP Field Service Management (49X)
The following business roles are used in scope item Service Order Processing with SAP Field Service Management (49X) in SAP S/4HANA Cloud:
| Business role | Business role ID as delivered by SAP |
|---|---|
| Customer Service Manager | SAP_BR_CUSTOMER_SRVC_MGR |
| Billing Clerk | SAP_BR_BILLING_CLERK |
| Cost Accountant - Overhead | SAP_BR_OVERHEAD_ACCOUNTANT |
| Configuration Expert - Business Process Configuration | SAP_BR_BPC_EXPERT |
The following business roles are used in scope item Service Order Processing with SAP Field Service Management (49X) in SAP Field Service Management:
| Business role | Business role ID as delivered by SAP |
|---|---|
| Service Technician - Customer Service | SAP_BR_CUSTOMER_SRVC_TEC |
| Service Planner | See the test script of scope item 49X for more information |
| Backend Office Manager | See the test script of scope item 49X for more information |
In the above tables you can find an overview of all the standard business roles that are used in scope item Service Order Processing with SAP Field Service Management (49X) in both SAP S/4HANA Cloud and SAP Field Service Management.
NoteThis information is based on the test script for scope item Service Order Processing with SAP Field Service Management (49X), which can be found on and downloaded from the SAP Best Practices Explorer website at http://rapid.sap.com.
These roles can be used as a template to create your own business roles for your business users working with scope item Service Order Processing with SAP Field Service Management (49X).