Introducing In-House Repair (3XK)

After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Get to know In-House Repair (3XK) and its business roles

An Introduction to In-House Repair (3XK)

How to access the process flow (if available) and test script for solution process In-House Repair (3XK)

  1. Navigate to the list of solution processes on the SAP Signavio Process Navigator website. Use URL and choose Solution Process. You can now see a list of all available solution processes.

    Log on to SAP for ME if needed.
  2. Using the Search in SAP Signavio Process Navigator field (in the top right corner of your screen), search for solution process 3XK.
  3. In the resulting list, select the entry for the current (i.e. the most recent) version of the solution process for solution scenario Best Practices for SAP S/4HANA Cloud. You can now see the details for the solution process.
  4. Choose Accelerators.
  5. Choose Test Script to download the test script as a Microsoft Word file, and open this file.
  6. If available, choose Set-up instructions to open the set-up instructions for the solution process.

In-House Repair (3XK)

This scope item encompasses the in-house repair process that is part of SAP S/4HANA Cloud - Service.

Use the navigation buttons in the bottom right corner to see what Michele and Andrea have to say about an in-house repair process:

Before preparing and later executing the billing of the customer for the repair work, it is also possible to first issue a repair quotation to the customer. If the customer rejects the repair quotation, the repair object is simply returned. If the customer accepts the repair quotation, the repair work is planned and executed and then later billed based on the repair quotation.

SAP Fiori apps for scope item In-House Repair (3XK)

Start the video below to learn more about some SAP Fiori apps available for the various roles used in scope item In-House Repair (3XK):

Business Roles for In-House Repair (3XK)

Business roles for scope item In-House Repair (3XK)

Business roleBusiness role ID as delivered by SAPComment
Warehouse ClerkSAP_BR_WAREHOUSER_CLERKExecutes goods receipt and goods issue postings
Inventory ManagerSAP_BR_INVENTORY_MANAGERManages stock quantities
Customer Service Representative - In-House RepairSAP_BR_CUST_SRVC_REP_REPA
  • Enters in-house repairs, assigns repair objects and performs prechecks
  • Creates billing document requests
Customer Service Manager - In-House RepairSAP_BR_CUST_SRVC_MGR_REPAPlans and works with repair orders
Service Technician - In-House RepairSAP_BR_CUST_SRVC_TEC_REPAPerforms repairs
PurchaserSAP_BR_PURCHASERProcures needed components
Purchasing ManagerSAP_BR_PURCHASING_MANAGERApproves procurement proposals
Billing ClerkSAP_BR_BILLING_CLERKCreates billing documents
Accounts Receivable AccountantSAP_BR_AR_ACCOUNTANTProcesses accounts receivable items
Maintenance PlannerSAP_BR_MAINTENANCE_PLANNERManages technical objects (equipments)
Configuration Expert - Business Process ConfigurationSAP_BR_BPC_EXPERTManages the solution, adapts and optimizes the business processes in the system

In the above table you can find an overview of all the standard business roles that are used in scope item In-House Repair (3XK).


This information is based on the test script for scope item In-House Repair (3XK), which can be found on and downloaded from the SAP Best Practices Explorer website at

These roles can be used as a template to create your own business roles for your business users working with scope item In-House Repair (3XK).

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