Introducing Scope Item Solution Order (4GT)

1. Navigate to SAP Best Practices for SAP S/4HANA Cloud for Enterprise Management (https://rapid.sap.com/bp/#/BP_CLD_ENTPR).
2. Select, for example Germany, as the localization country from the Version dropdown list. Leave the language as English.
3. Choose Accelerators and, under General Documents, choose SAP Best Practices content library.
4. Under Filter Scope, select the Sales checkbox since this scope item belongs to the area of sales. On the right side of the screen, you see the list of available scope items. For each, you can choose the respective link to download the test script, the scope-item fact sheet, and/or the process flow diagram. Do this now for scope item 4GT Solution Order.

This scope item covers the customer facing process using a solution order that is part of the SAP S/4HANA Cloud.

Note

When using the SAP Best Practices Explorer (via https://rapid.sap.com), you can find more details concerning scope item Solution Order (4GT) under Best Practices for SAP S/4HANA Cloud, under solution scope Sales and then under topic Order and Contract Management.

Note

Use the navigation buttons in the bottom right corner to see what Kayla has to say about a solution order:

Note

The service contract item can also contain a recurring service. See scope item Recurring Services (4X5) for more details about recurring services. In the unit covering scope item 4X5 in this course, this integration between scope item Solution Order (4GT) and Recurring Service (4X5) is discussed in more detail.

The following types of items can be included in a solution order:

• A sales item (both stock items and non-stock items can be represented, as well as services and configurable sales items)
• A service item
• A service expense item
• A service spare part item
• A service contract item
• A subscription item (in an integrated scenario with the component SAP Subscription Billing)
• A project-based service item

Note

Configurable sales items in a solution order refers to the use of scope item Solution Order Management with Advanced Variant Configuration (6HY). Go to https://rapid.sap.com and search for scope item 6HY to find more information regarding these configurable sales items.

Solution orders can be created automatically in SAP S/4HANA Cloud through an API. You can also create a solution order manually and add items (such as a service contract item) to it by using the SAP Fiori app Manage Solution Orders. Solution order management supports orchestration and has document-flow visualization capabilities.