How to access the process flow (if available) and test script for scope item Service Order Management and Monitoring (3D2)
- Navigate to SAP Best Practices for SAP S/4HANA Cloud for Enterprise Management (https://rapid.sap.com/bp/#/BP_CLD_ENTPR).
- Select a Version and a Language by using the Region/Language preferences option on your screen.
- Go to the Accelerators section and, under General Documents, choose SAP Best Practices content library.
- Select Filter Scope checkboxes (for example Service) to filter information and locate scope item test scripts and process flows. Do this for the 3D2 scope item that we are interested in here.
Service Order Management and Monitoring (3D2)
This scope item encompasses field services planning and execution, covered by two scenarios: Fixed Price and Time and Material (T&M). The process includes service order creation, service order release, followed by subsequent service confirmations, and also billing of the customer.