Introducing Solution Process Solution Order (4GT)

1. Navigate to the list of solution processes on the SAP Signavio Process Navigator website. Use URL https://me.sap.com/processnavigator and choose Solution Process. You can now see a list of all available solution processes.

   Note

   Log on to SAP for ME if needed.
2. Using the Search in SAP Signavio Process Navigator field (in the top right corner of your screen), search for solution process 4GT.
3. In the resulting list, select the entry for the current (i.e. the most recent) version of the solution process for solution scenario Best Practices for SAP S/4HANA Cloud. You can now see the details for the solution process.
4. Choose Accelerators.
5. Choose Test Script to download the test script as a Microsoft Word file, and open this file.
6. If available, choose Set-up instructions to open the set-up instructions for the solution process.

This scope item covers the customer facing process using a solution order that is part of the SAP S/4HANA Cloud.

Note

When using the SAP Best Practices Explorer (via https://rapid.sap.com), you can find more details concerning scope item Solution Order (4GT) under Best Practices for SAP S/4HANA Cloud, under solution scope Sales and then under topic Order and Contract Management.

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Use the navigation buttons in the bottom right corner to see what Kayla has to say about a solution order:

Note

The service contract item can also contain a recurring service. See scope item Recurring Services (4X5) for more details about recurring services. In the unit covering scope item 4X5 in this course, this integration between scope item Solution Order (4GT) and Recurring Service (4X5) is discussed in more detail.

The following types of items can be included in a solution order:

• A sales item (both stock items and non-stock items can be represented, as well as services and configurable sales items)
• A service item
• A service expense item
• A service spare part item
• A service contract item
• A subscription item (in an integrated scenario with the component SAP Subscription Billing)
• A project-based service item

Note

Configurable sales items in a solution order refers to the use of scope item Solution Order Management with Advanced Variant Configuration (6HY). Go to https://rapid.sap.com and search for scope item 6HY to find more information regarding these configurable sales items.

Solution orders can be created automatically in SAP S/4HANA Cloud through an API. You can also create a solution order manually and add items (such as a service contract item) to it by using the SAP Fiori app Manage Solution Orders. Solution order management supports orchestration and has document-flow visualization capabilities.