SAP Learning Journey

Introducing Warranty Claim Management - Customer Claim Processing (63Y)

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Get to know scope item Warranty Claim Management - Customer Claim Processing (63Y)

An Introduction to Warranty Claim Management - Customer Claim Processing (63Y)

How to access SAP S/4HANA Cloud scope item Warranty Claim Management - Customer Claim Processing (63Y) process flows (if available) and test scripts

  1. Navigate to SAP Best Practices for SAP S/4HANA Cloud for Enterprise Management (https://rapid.sap.com/bp/#/BP_CLD_ENTPR).
  2. Select a Version and a Language by using the Region/Language preferences option on your screen.
  3. Go to the Accelerators section and, under General Documents, choose SAP Best Practices content library.
  4. Select Filter Scope checkboxes (for example Service) to filter information and locate scope item test scripts and process flows. Do this for scope item Warranty Claim Management - Customer Claim Processing (63Y), which is the one we are interested in here.
Ignore the BPMN2 version of the process flows.

Warranty Claim Management - Customer Claim Processing (63Y)

Note
You can use the navigation buttons in the bottom right corner to see what Michele has to say about scope item 63Y:

Key process flow for scope item Warranty Claim Management - Customer Claim Processing (63Y)

  1. Create a customer claim.
  2. Validate and submit a customer claim.
  3. Discard a claim (if needed).
  4. Adjust a claim (if needed).
  5. Perform formal validation of a claim.
  6. Perform content validation for a claim.
  7. Post a claim.
  8. Reverse a posting for a claim (if needed).
  9. Reject a claim (if needed).
  10. Close a claim.

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