How to access the process flow (if available) and test script for solution process Warranty Claim Management - Customer Claim Processing (63Y)
Navigate to the list of solution processes on the SAP Signavio Process Navigator website. Use URL https://me.sap.com/processnavigator and choose Solution Process. You can now see a list of all available solution processes.
NoteLog on to SAP for ME if needed.- Using the Search in SAP Signavio Process Navigator field (in the top right corner of your screen), search for solution process 63Y.
- In the resulting list, select the entry for the current (i.e. the most recent) version of the solution process for solution scenario Best Practices for SAP S/4HANA Cloud. You can now see the details for the solution process.
- Choose Accelerators.
- Choose Test Script to download the test script as a Microsoft Word file, and open this file.
- If available, choose Set-up instructions to open the set-up instructions for the solution process.
Warranty Claim Management - Customer Claim Processing (63Y)
NoteYou can use the navigation buttons in the bottom right corner to see what Michele has to say about scope item 63Y:
Key process flow for scope item Warranty Claim Management - Customer Claim Processing (63Y)
- Create a customer claim.
- Validate and submit a customer claim.
- Discard a claim (if needed).
- Adjust a claim (if needed).
- Perform formal validation of a claim.
- Perform content validation for a claim.
- Post a claim.
- Reverse a posting for a claim (if needed).
- Reject a claim (if needed).
- Close a claim.