How to access SAP S/4HANA Cloud scope item Warranty Claim Management - Customer Claim Processing (63Y) process flows (if available) and test scripts
- Navigate to SAP Best Practices for SAP S/4HANA Cloud for Enterprise Management (https://rapid.sap.com/bp/#/BP_CLD_ENTPR).
- Select a Version and a Language by using the Region/Language preferences option on your screen.
- Go to the Accelerators section and, under General Documents, choose SAP Best Practices content library.
- Select Filter Scope checkboxes (for example Service) to filter information and locate scope item test scripts and process flows. Do this for scope item Warranty Claim Management - Customer Claim Processing (63Y), which is the one we are interested in here.
Warranty Claim Management - Customer Claim Processing (63Y)

You can use the navigation buttons in the bottom right corner to see what Michele has to say about scope item 63Y:
Key process flow for scope item Warranty Claim Management - Customer Claim Processing (63Y)
- Create a customer claim.
- Validate and submit a customer claim.
- Discard a claim (if needed).
- Adjust a claim (if needed).
- Perform formal validation of a claim.
- Perform content validation for a claim.
- Post a claim.
- Reverse a posting for a claim (if needed).
- Reject a claim (if needed).
- Close a claim.