Introducing Warranty Claim Management - Customer Claim Processing (63Y)

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Get to know Warranty Claim Management - Customer Claim Processing (63Y)

An Introduction to Warranty Claim Management - Customer Claim Processing (63Y)

How to access the process flow (if available) and test script for solution process Warranty Claim Management - Customer Claim Processing (63Y)

  1. Navigate to the list of solution processes on the SAP Signavio Process Navigator website. Use URL https://me.sap.com/processnavigator and choose Solution Process. You can now see a list of all available solution processes.

    Note
    Log on to SAP for ME if needed.
  2. Using the Search in SAP Signavio Process Navigator field (in the top right corner of your screen), search for solution process 63Y.
  3. In the resulting list, select the entry for the current (i.e. the most recent) version of the solution process for solution scenario Best Practices for SAP S/4HANA Cloud. You can now see the details for the solution process.
  4. Choose Accelerators.
  5. Choose Test Script to download the test script as a Microsoft Word file, and open this file.
  6. If available, choose Set-up instructions to open the set-up instructions for the solution process.

Warranty Claim Management - Customer Claim Processing (63Y)

Note
You can use the navigation buttons in the bottom right corner to see what Michele has to say about scope item 63Y:

Key process flow for scope item Warranty Claim Management - Customer Claim Processing (63Y)

  1. Create a customer claim.
  2. Validate and submit a customer claim.
  3. Discard a claim (if needed).
  4. Adjust a claim (if needed).
  5. Perform formal validation of a claim.
  6. Perform content validation for a claim.
  7. Post a claim.
  8. Reverse a posting for a claim (if needed).
  9. Reject a claim (if needed).
  10. Close a claim.

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