How to access the process flow (if available) and test script for solution process Warranty Claim Management - Supplier Recovery Processing (5HR)
Navigate to the list of solution processes on the SAP Signavio Process Navigator website. Use URL https://me.sap.com/processnavigator and choose Solution Process. You can now see a list of all available solution processes.
NoteLog on to SAP for ME if needed.- Using the Search in SAP Signavio Process Navigator field (in the top right corner of your screen), search for solution process 5HR.
- In the resulting list, select the entry for the current (i.e. the most recent) version of the solution process for solution scenario Best Practices for SAP S/4HANA Cloud. You can now see the details for the solution process.
- Choose Accelerators.
- Choose Test Script to download the test script as a Microsoft Word file, and open this file.
- If available, choose Set-up instructions to open the set-up instructions for the solution process.
Warranty Claim Management - Supplier Recovery Processing (5HR)
NoteYou can use the navigation buttons in the bottom right corner to see what Jake has to say about scope item 5HR:
NoteKey process flow for scope item Warranty Claim Management - Supplier Recovery Processing (5HR)
- Create, validate, and adjust claims.
- Set parts return relevance and check the execution.
- Send a claim to a supplier.
- Maintain the supplier's response to a claim.
- Post a claim.
- Reverse the posting of a claim (if needed).
- Reject, cancel, and close claims (if needed).