Introducing Warranty Claim Management - Supplier Recovery Processing (5HR)

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Get to know Warranty Claim Management - Supplier Recovery Processing (5HR)

An Introduction to Warranty Claim Management - Supplier Recovery Processing (5HR)

How to access the process flow (if available) and test script for solution process Warranty Claim Management - Supplier Recovery Processing (5HR)

  1. Navigate to the list of solution processes on the SAP Signavio Process Navigator website. Use URL https://me.sap.com/processnavigator and choose Solution Process. You can now see a list of all available solution processes.

    Note
    Log on to SAP for ME if needed.
  2. Using the Search in SAP Signavio Process Navigator field (in the top right corner of your screen), search for solution process 5HR.
  3. In the resulting list, select the entry for the current (i.e. the most recent) version of the solution process for solution scenario Best Practices for SAP S/4HANA Cloud. You can now see the details for the solution process.
  4. Choose Accelerators.
  5. Choose Test Script to download the test script as a Microsoft Word file, and open this file.
  6. If available, choose Set-up instructions to open the set-up instructions for the solution process.
Ignore the BPMN2 version of the process flows.

Warranty Claim Management - Supplier Recovery Processing (5HR)

Note
You can use the navigation buttons in the bottom right corner to see what Jake has to say about scope item 5HR:
Note

Key process flow for scope item Warranty Claim Management - Supplier Recovery Processing (5HR)

  1. Create, validate, and adjust claims.
  2. Set parts return relevance and check the execution.
  3. Send a claim to a supplier.
  4. Maintain the supplier's response to a claim.
  5. Post a claim.
  6. Reverse the posting of a claim (if needed).
  7. Reject, cancel, and close claims (if needed).

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