SAP Learning Journey

Understanding Credit Memo Processing for Service Management (4GG)

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Get an overview of Credit Memo Processing for Service Management (4GG)

An Overview of Credit Memo Processing for Service Management (4GG)

How to access SAP S/4HANA Cloud scope item 4GG process flows (if available) and test scripts

  1. Navigate to SAP Best Practices for SAP S/4HANA Cloud for Enterprise Management (https://rapid.sap.com/bp/#/BP_CLD_ENTPR).
  2. Select a Version and a Language by using the Region/Language preferences option.
  3. Go to the Accelerators section and, under General Documents, choose SAP Best Practices content library.
  4. Select Filter Scope checkboxes (for example, Service) to filter information and locate scope item test scripts and process flows. Do this for 4GG, the scope item that we are interested in here.
Ignore the BPMN2 version of the process flows.

Getting an overview of Credit Memo Processing for Service Management (4GG)

Note
You can use the navigation buttons in the bottom right corner to see what Craig has to say about scope item 4GG:

Key process flow for scope item Credit Memo Processing for Service Management (4GG)

The process flow as supported by scope item Credit Memo Processing for Service Management (4GG) consists of the following steps:

  1. Create a credit memo request for a certain service process.
  2. Approve and review workflow items for credit memo requests.
  3. Create the actual credit memo document.

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