Process steps for scope item Service Contract Management with Advanced Variant Configuration (6GU)
The main characteristic of the business process supported by scope item Service Contract Management with Advanced Variant Configuration (6GU) is that it allows for the use of a configurable product in the service contract that is being created.
The variant configuration functionality used in this context is Advanced Variant Configuration. Currently, single-level configurations are supported.
After creating the contract with the configurable product in it as an item (step 1), and entering the configuration (i.e. choosing the values for the characteristics with which the product is configured: step 2), the pricing of the service contract can be checked (step 3). After this, the contract is released and can be output (e.g. printed).
The rest of the process is very similar to the standard process as described for scope item Service Contract Management (3MO). For example the way service contract billing (step 4) is handled.
The SAP Fiori app called Manage Service Contract Templates can be used to create template service contract documents, that can be used as a basis for creating real service contracts for customers.
Since release 2302 of SAP S/4HANA Cloud it is also possible to add configurable products as service contract template items. Any characteristics and characteristic values that are configured for/maintained in the template are forwarded to any follow-up service contract(s).